AVP / Senior Associate, CRM Technical Business Analyst, Technology & Operations AVP / Senior Associate, CRM Technical Business  …

DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
DBS Bank Limited
in Singapore
Permanent, Full time
Be the first to apply
Competitive
AVP / Senior Associate, CRM Technical Business Analyst, Technology & Operations
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountability
  • Review user requests and requirements, design solutions and determine estimates to meet the desired business and system outcomes
  • Main contact point for any CRM functionality queries or enhancement requests
  • Analyse business requirements, conduct implementation feasibility studies with strong focus on user journey and experience
  • Review test specifications and support System Integration Testing and User Acceptance Testing.
  • Prepare and review project/enhancement documentations e.g. Functional Specifications, Technical Specifications, Deployment Plans, etc.
  • Manage project releases - full cycle from project conceptualisation, requirements-gathering, development & testing to production implementation.
  • Act as the conduit between different CRM users from various departments, tech teams, and internal stakeholders. Marry business expectations with the technical implementations.
Candidate should have
  • Minimum of 6 to 8 years of relevant IT working experience including expertise in enterprise architecture, business solutions deployment
  • Working knowledge of Java, JBoss and MariaDB
  • Experience in architecting solutions in Customer Servicing and Relationship management domains
  • Good knowledge in Customer Relationship Management (CRM) space as a business analyst.
  • Ability to work independently with business users, vendor and in-house teams to deliver project/enhancement using Agile methodologies.
  • Strong verbal and written communication skills, attention to details, strong work ethic, team spirit, and exceptional customer servicing attitude.
Preferred experience includes:
  • Consumer and institutional banking knowledge with understanding of various banking products
  • Microsoft Dynamics product and customization, Telephony domain and Chatbot domain will be advantageous
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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