• Competitive
  • Singapore
  • Contract, Full time
  • OCBC Bank
  • 2018-11-14

Customer Care Officer, Consumer Secured Lending (6 months contract)

Customer Care Officer, Consumer Secured Lending (6 months contract)

  • Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
  • Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
  • Actively cross-sell into existing repriced/loan restructured base.
  • Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed.
  • Prepare MIS reports and any other tasks as and when assigned.


Qualifications
  • Good written and verbal communication skills
  • Good team player
  • Patient and self-driven
  • Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles.
  • Graduates with no working experience are welcomed to apply, comprehensive training will be provided.