• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-06-19

GCG - Regional Senior Process Design Specialist

GCG - Regional Senior Process Design Specialist

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Program/Project Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18018137


Job Purpose:
  • To review Consumer Bank processes on an end to end basis  to ensure customer, business and operational efficiency objectives are achieved comprehensively
  • Operations 2020 and Digitization of the Consumer Bank is a key strategic initiative. The intent is to have customer journey scrums put in place to review the customer experience, operational efficiency, product features, technology implementations, control frameworks and suggest ideas to simplify, streamline, automate/eliminate and digitize the processes
Key Responsibilities:
  • Collaborate with customer journey owners, business stakeholders to understand processes from an end to end perspective. Observe, assess processes and identify opportunities re-engineer them to improve business and customer outcomes through process redesign. Present recommendations and obtain stakeholder approval
  • Work with regional and country partners(business and O&T)  to identify Top 20 Consumer Bank processes by volume/errors/complaints/complexity
  • Use of process re-engineering methodologies such as LEAN and Six Sigma to identify issues and recommend  changes to attain the highest levels of customer service, efficiency, control and effectiveness
  • Develop and maintain process documentation incorporating problem definition, assessment of current process, recommendation on the design of new processes and implementation and benefits tracking


The ideal Candidate will meet the following requirements:
  • Experience in Process Design Fundamentals, Process Re-engineering, Process Simplification and Process Analysis/Re-Engineering, LEAN
  • Exposure to AGILE, Business Analysis
  • E ngineering Graduate with analytical skills, relevant qualifications in I ndustrial Engineering, O perations Research and Management/Engineering,  Chemical Engineering ,  Logistics and Supply Chain
  • Familiar with technology and processes
  • An analytical bent of mind
  • Focus on exceptional customer experience
  • Strong interpersonal skills and g ood presentation skills
  • Bold, Curious and Determined
  • Ability to ruthlessly prioritize
  • Collaborative approach and Team Player
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