• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-06-23

Infrastructure Technical Specialist (Email/Messaging Technology)

Infrastructure Technical Specialist (Email/Messaging Technology)

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18035297


Subject matter expert in messaging compliance technologies to design, implement, and manage Citi's global electronic mail and instant message application infrastructure.   Role will work closely with external vendors, internal Citi Risk, Legal, Compliance, Offshoring, Data privacy, and CTI groups,  to ensure Citi delivers a platform that meets and adheres to legal, regulatory and compliance requirements.   Areas include supervision, archiving and retention of electronic communications and records based on U.S. Securities and Exchange Commission (SEC), UK Financial Conduct Authority (FCA) , Korea Financial Supervisory Services FSS, and other foreign and domestic regulatory agency regulations governing Citi global presence.  Work with country stakeholder's Legal, Compliance, Risk, Offshoring, Data Privacy teams to define the policies needed to deliver a full compliant and cost effective archive strategy in this space.
  • Architect, design and development of new products, enhancements and services for the messaging compliance space based on business and regulatory requirements globally.
  • Work with vendors in formulating contracts revisions, negotiations, SOWs and SLAs to meet Citi strategic objectives, budgets and timelines. 
  • Ensure that electronic Messaging and Communications products used within our space are under compliance with laws, rules and policies for proper archiving, retention, supervision, and controls based on changing geographic, regulatory, and legal requirements by meeting Citi Security standards and controls.
  • Governance of standards for compliance products and integrations into Citi production systems and operational models and processes. 
  • Develop effective risk management plans and ensuring that compliance solutions adhere to Citi Risk Management guidelines and principals.
  • Work with CTI Operations and eDiscovery groups on service improvements to measure the ongoing performance of the service to meet SLAs and KRIs.  
  • Partner with Compliance, Legal, Business Owners, Country SMEs (Subject Matter Experts) and Technology SMEs to satisfy all local requirements.
  • Work with Operation partners to maintain and support the life cycle of all software/hardware components by producing solid engineering releases to CTI partner's integration and implementation teams, and be responsible and accountable for development test results along with script packages and detailed support documentation. 
  • Work with vendors and stakeholders to formulate complete business cases and project plans to execute all phases of program including request for information and proposal, proof of concept, budgeting and initial expenditure forms, ordering, deployment, implementation, testing, proper engineering and operation documentation. 
  • Need an FTE to supervise and promote Citi engineering products in Asia, providing guidance to CTI and business sectors on matters pertaining the adoption and implementation of new technologies, level 3 escalation, performance management, and periodical reviews with regional teams and stakeholders.


  • This position requires in depth knowledge of Messaging, Archiving, Compliance, and Regulatory knowledge surrounding Email/Messaging Technology. The candidate should have in-depth knowledge and expertise on managing the Exchange Server application and archiving technologies such as EMC Archiving and ZL Archive Technology.  He should also have a good understanding of different email regulatory and retention policies  applicable to countries where Citi Corporate Email is available.
  • Good understanding about business technology landscape such as business criticality, business prioity,  
  • Sound knowledge of business requirement essential to provide appropriate design solutions,
  • This position requires strong problem management skills to prevent major outages related to Messaging and Compliance Archive.
  • This position requires good capacity management/analysis skills in order to make timely decisions on when additional capacity is required for the Archives.
  • This position need strong management skill as it will help to manage or work with cross multiple support team and vendors. This included coordinting with the in-country site team.
  • This position needs to have strong analytical skill when handling different situational issue
  • *LI-SG
Singapore Singapore Singapore SG