Instructional Designer / Content Developer - Training Instructional Designer / Content Developer -  …

Workato
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Workato
in Singapore, Singapore, Singapore
Permanent, Full time
Be the first to apply
Competitive
Instructional Designer / Content Developer - Training
Workato is the operating system for today's fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world's top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.
We are looking for an exceptional Instructional Designer / Content Developer - Training to join our growing team. We need someone who is enthusiastic and passionate about developing Online Self-Service Training and Certification Solutions for the Workato's Integration and Automation Platform as well as delivering on-site training to customers and partners.
Workato has a positive, and collaborative culture-we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the "Top 47 Enterprise Startups to Bet Your Career On in 2020", the "Hottest 13 Productivity Software Startups to Watch in 2020!", and the "Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage" by Business Insider.

Responsibilities
  • Work with the team to develop the overall training curriculum and content for Workato platform
  • Engage with cross-functional teams who have varying levels of involvement with the training program, and maintain relationships to build reliable internal SME support for the program.
  • Follow the guidelines of ADDIE to create training content, tests, and certifications
  • Define, evaluate and implement solution components for self-service training solution (LMS) and future ILT
  • Embrace different styles of training techniques, including e-learning, videos, tutorials best practices and How to's
  • Drive best practices from an overall customer adoption and engagement
  • Deliver remote and in-person training
  • Use graphic design methods and tools to create relevant diagrams and graphics in accordance with a corporate style to support online learning content


Requirements
  • Computer science or equivalent degree with at least 3+ years of working experience in the area of developing and delivery of online content and courseware for a technical product
  • Knowledge of APIs, Web Services, Relational Databases, and Basic Programming
  • Ability to learn new concepts, technologies and solve problems
  • Knowledge and familiarity of online training curriculum and solutions
  • Extensive experience in developing creative and engaging training/content and certifications for both technical and non-technical users
  • A confident and engaging facilitator and communicator, being totally comfortable in front of both small and large audiences
  • Strong interpersonal skills with the ability to convey and relate ideas to others and work collaboratively to get things done
  • A natural people person who can build trust and rapport with ease
  • Detail-oriented, team player, outgoing personality, good communication, presentation, influencing and collaboration skills
  • Knowledge of automation and integration space preferred


Why Workato?
  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)
  • Long-term prospects for a professional career in a high growth company
  • Flexible Work culture
  • Be part of a community-oriented organization with a history of giving back
  • Best in class technology tools to empower you to do your best work
  • Support for professional development and continuous learning
  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue
  • Company-sponsored team-bonding activities and team celebrations
  • Employee and Customer referral bonuses
All full-time permanent employees in Singapore will also have the following benefits:
  • Workato Stock Options at one of Silicon Valley's fastest growing startups
  • Flexible and personalised medical and wellness benefits (protection for hospitalisation and surgical procedures, clinical outpatient visits, accident coverage and more...)

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