L2 Cash management Lead Application support L2 Cash management Lead Application support …

Newtone Consulting
in Singapore
Permanent, Full time
Last application, 11 Jan 21
Attractive
Newtone Consulting
in Singapore
Permanent, Full time
Last application, 11 Jan 21
Attractive
Posted by:
Guoyi Zhang • Director
Posted by:
Guoyi Zhang
Director
The L2 Lead Cash management APS is in charge of the processing of all incidents for cash management users. He or she is driving cross-team resolution efforts to ensure that issues are being addressed and fixed properly in accordance with SLA.

Role and responsibilities

  • Build a motivated and high performing regional team thought coaching and by helping individuals in their career development.
  • Responsible and accountable for the production support activities for Cash and Compliance in the APAC region.
  • Monitor and prioritize incidents, problems and services requests for the team based on urgency and business impacts and ensure all tickets are responded to within established SLAs.
  • Drive major incident resolution on a timely manner to minimize disruption to business.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • Review and perform risk assessment on all production changes to ensure they adhere to change management and release management process.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Support Disaster Recovery Test and Business Continuity activities.
  • Support IT Security activities e.g. health checks after security patches.
  • Support end-of-day and end-of-month batch runs.
  • Analyze and challenge existing support processes to achieve continuous improvement 

 

Profile

  • Extensive application production support experience in banking industry (15+ years)
  • Strong understanding of change, incident & problem management methodologies and have been directly working or participating in incident and problem management
  • Solid understanding of business flows and how various systems interact with one another
  • Must possess and display strong verbal and written communication skills
  • Good relationship builder with strong diplomacy skills
  • Able to remain professional and tactical in stressful situations
  • Possess strong leadership qualities 

Technical proficiency in:

  • JAVA/J2EE
  • Websphere/Tomcat/JBOSS
  • ORACLE PL/SQL
  • COBOL
  • UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
  • TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
  • ITSM tool: Service Now
  • Database performance & SQL tuning experience is a plus 

Functional knowledge in:

  • cross-borders payments, local clearing systems, H2H concept and applications, reporting.
  • payment compliance: stop list filtering, AML, social engineering etc.
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