• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-09-19

Transaction Services Manager

Transaction Services Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18057887


Description

Job Responsibilities
  • Heads the Control Management & Reporting and Chargeback teams in Consumer Core Operations supporting the Singapore Consumer Bank and reports into the Consumer Core Operations Head.
  • Works with partners in Operations & Technology, region, business, product team closely to deliver value to the business.
  • Handles regulatory, tax & association reporting, third payment settlement, and control functions.
  • Handles the day-to-day operations of the chargeback & settlement processing functions, review and monitor escalations and outstanding items to ensure timely resolution.
  • Provides governance and oversight over the outsourced Proofing functions to Dalian & CSIPL
  • Ensures all policies and processes are updated accordingly to be audit ready.
  • Ensure control is in place to review process documents, account owner attestation, daily/monthly exception reporting.
  • BAO support to ensure timely and proper review and documentation of 3rd party/Citi-affiliates outsourcing requirements. (eg. ADD, TPRAP, Risk assessment, ESP and etc.)
  • Conduct regular governance calls to ensure proper controls are in place and SLA/KPI are within threshold.
  • Review 3rd party/Citi-affiliates COB, MCA, record retention grid and entitlement grid to ensure compliance.
  • Review team processes to ensure proper controls are in place and constantly look out for areas where changes need to be made to ensure no control lapse and better efficiency.


Qualifications

Competencies
  • Able to motivate and lead others in the team to cooperate and participate in achieving the desired outcome
  • Strong Knowledge banking and cards products.
  • Strong knowledge of Lean process and project management skills
  • Good oral and written skills
  • Ability to work independently and multitask
  • Strong leadership and people management skills
Req Qualifications
  • Candidate must possess at least 5 - 8 years of financial services Operations & Technology experience
  • Demonstrated ability to lead and manage a team
  • Be able to work independently to deliver outcome and/or results
  • Ability to identify possible risk and escalate when necessary
  • Excellent written and verbal communication skills, especially under high pressure situations
  • Ability to organize workload to meet various settlement cut off times
  • Effective Team player
  • Ability to put forward constructive feedback and ideas on cases and issues
  • Proficient in MS Word, Excel, PowerPoint
Singapore Singapore Singapore SG