Walk-in Centre Engineer (Desktop Engineer) Walk-in Centre Engineer (Desktop Engineer) …

DXC
in Singapore
Permanent, Full time
Last application, 23 Nov 20
Competitive
DXC
in Singapore
Permanent, Full time
Last application, 23 Nov 20
Competitive
Walk-in Centre Engineer (Desktop Engineer)
Job Description:
JD for walk-in center engineer:
  • Deliver Face-to-Face customer support and end-user support across all end-user services provided by IT.
  • Applies technical knowledge to support end-users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, etc.
  • Provides ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.
  • Performs analysis and support of functional or corporate deployed service(s) using problem-solving techniques and root cause analysis concepts.
  • Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
  • Experience ranging from 1 yr to 3 years with certifications such as A+ or equivalent, Microsoft certification(s) - MCSA Windows 7 or Windows 8 and Network certifications such as CCNA, CCNP or equivalent will be preferred.
  • Proficient reading and writing English skills, and basic oral English communication skills.


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