ServiceNow Team Leader. Business Applications, IT Services, Cardiff
Work in a world leading ServiceNow migration project.
Do you feel excited by something never tried before? Do you enjoy engaging stakeholders, understand their processes and translate into functional specification? Do you thrive taking ownership on an application area and ensure the delivery is functionally fit?
Deloitte is starting a ServiceNow program in a global scale and you will get involved with the UK implementation of the program.
We need an experienced technical team leader to manage a highly motivated ServiceNow development team.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Your role
As a ServiceNow team leader, you are the subject matter expert for a number of ServiceNow implementations, including ITIL process implementation over ServiceNow.
You need to have solid hands-on development experience and interest in most of the following ServiceNow/ITIL/ITBM functionality/processes:
- Incident and Major Incident Management
- Problem and Change Management
- Release Management
- Service Portal and Catalogue
- Portfolio Management
- Demand Management
In addition to this you will Lead the ServiceNow team across multiple geographies and time zones, Produce detailed application architectures, in collaboration with solution architects. Duties will also include the administering, configuring and customizing the ServiceNow applications for new and existing implementations.
and extending the ServiceNow schemas to custom applications, making use of Scoped Applications and ServiceNow Studio.
You will also be responsible for developing your diverse team's skills within an inclusive team culture where people are recognised for their contribution to stay in top of industry trends. You will also be responsible for ensuring ServiceNow does not accumulate large amounts of technical debt and that business cases are challenged around change. Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Work pattern: This is a full time, permanent contract opportunity.
"Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we'll try to accommodate." Your professional experience
Your service line: Internal Services
- A wealth of previous ServiceNow development experience, including custom development, configuration and administration.
- Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
- Customisation of ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
- Deep understanding of ITIL or ITBM service lifecycle.
- Performs well in an agile environment with constant feedback and interaction with the team.
- Ability to accurately estimate level of effort/duration on projects and tasks.
- Proven team lead experience.
- A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities.
At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
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Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world. Beyond the UK: Deloitte North and South Europe
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- We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
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Requisition code: 178327