Are yo ready tochart yor own career path? With or refreshed strategy, we're bilding on or rich heritage and transforming or bsiness to be more scalable and efficient, nlocking the capabilities needed for ftre sccess. This incldes significantly investing in technology, streamlining the way we work and creating an environment where colleages feel engaged, empowered and accontable; where they can show p, speak p and perform - becase we believe in the difference or work makes.




At a glance:




Location: Cirencester or Bristol based with hybrid working (-days in office)




Workplace Type: Hybrid




Employment Type: Permanent




Seniority: Mid-Senior Level




Abot the Role



This role is ideal for someone with strong existing pensions knowledge who enjoys tackling complex technical qeries and spporting Partners with expert gidance. Yo'll thrive here if yo can confidently interpret scheme rles, legislation, and processes, and translate them into clear, practical explanations for both colleages and Partners.



Becase this is a fast paced, high-volme helpdesk environment, the role will sit someone who remains calm nder pressre, can jggle mltiple priorities, and consistently deliver accrate, high-qality responses. Yo shold be natrally analytical, comfortable handling detailed information, and motivated by solving problems thoroghly and efficiently.



The role is primarily core service, bt there may be opportnities for added vale projects.



This position is a great fit for someone who takes ownership of their work and is proactive in keeping their technical nderstanding p to date. If yo're collaborative, detail focsed, and take pride in helping others navigate complex matters, yo'll excel in or team.


What Yo'll Be Doing



As a Technical Spport Consltant, yo'll:

Provide expert technical spport to Partners and Spport Staff, resolving complex qeries via phone, email and other channels within agreed service levels.

Deliver clear, accrate and compliant advice to or Partnership of financial advisers.

Act as an athority, offering tailored consltancy on advanced or complex qeries.

Spport the creation, review and sign-off of technical and advice framework materials, sch as articles and website content.

Maintain yor technical expertise and professional qalifications throgh continos personal development.

Deliver training and mentoring to colleages, contribting to the Pathway to Competency and team development.

Take a role in divisional projects, sharing yor technical expertise to shape soltions and improve processes.

Drive improvement by finding opportnities to enhance systems, tools and service delivery.

Demonstrate SJP's cltre and vales throgh integrity, professionalism and a commitment to delivering great client otcomes.

Who We're Looking For



Yo'll demonstrate a passion for problem solving, have meticlos attention to detail, and the ability to commnicate complex topics clearly and confidently.
Yo'll have a minimm Level 4 Diploma in Financial Planning . The ideal candidate is proactive, collaborative and eager to stay ahead of indstry and reglatory changes to deliver the best possible spport to or Partnership of financial advisers.


Essential Criteria:

Qalified to at least Level 4 QCF (e.g. CII Diploma in Reglated Financial Planning) or eqivalent.

Be a recognised expert for all prodcts/services/systems offered and sed by SJP regarding pensions.

Able to demonstrate an in-depth nderstanding and specialist knowledge reqired to technically advise Partners and other stakeholders.

Excellent written and verbal commnication skills with the ability to simplify complex information.

Proven experience in a financial services technical spport or advice environment.

Desirable Skills:

Experience working in a strctred helpdesk or qery resoltion environment.

Strong nderstanding of reglatory frameworks and the Consmer Dty.

Ready to make a real impact?



If yo're looking for a role where yor technical expertise can trly make a difference, we'd love to hear from yo. Apply now to join a team that vales knowledge, collaboration and excellence in everything we do.




What's in it for yo?




We reward yofor the work yo do, whether that's throgh or discretionary annal bons scheme that reflects bothpersonal and company performance, competitive annal leave allowance (8 dayspls bank holidays, with the option to prchase an additional 5 days), oronline rewards platform with a variety of disconts.

We also havebenefits to spport whatever stage of life yo are in, inclding:

Competitive parental leave (6 weeks fll pay)

Private medical insrance (optional taxable benefit)

1% non-contribtory pension (increasing with length of service)

Reasonable Adjstments We're an eqalopportnities employer and want to ensre or recritment process is accessibleand inclsive for all, if yo reqire reasonable adjstment(s) at any stageplease let s know by emailing s at careers@sjp.co.k

Research tells sthat applicants (especially those from nderrepresented grops) can be pt offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If yo think yo wold be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether yo tick every box.




What's next?



If yo're excitedabot this role and believe yo have the skills and experience we're lookingfor, we'd love to hear from yo! Please sbmit an application by clicking'apply' below and or team will be in toch.

As a bsinessreglated by the FCA we wold advise yo to familiarise yorself with thecondct reglations and in particlar consmer dty obligations prior to aninterview with SJP.



#LI-HYBRID



#LI-PC1