Kennedys is looking for an Application Support Analyst to join our IT team. The successful Application Support Analyst will work as part of the IT Offering team, alongside Product Owners, Business Analysts and other IT teams, to provide high-quality support, maintenance and enhancement of the firm's bespoke applications and integrated business systems.

Offering hybrid working

Team

Kennedys IT team is responsible for delivery of a responsive, effective and timely service to the firm's partners and employees.

They devise and implement operational processes and procedures to provide reliable and available IT systems to the firm and ensure the firm has proper applications from which to service its clients.

Our IT Development Team is responsible for the creation and maintenance of bespoke applications that enable the firm to perform more productively or to deliver competitive advantages.

Key responsibilities

• Review, analyse and document system issues as reported and identified remedial actions required.
• As a member of an agile team of support analysts work closely with the product owners to deliver product enhancements and fixes to ensure the firm is equipped with the best tools to allow them to provide a high quality of service
• Provide continuous Analyse of the system(s) to assist in setting and defining the technical direction to help achieve improved productivity and efficiency.
• Contribute to the firm's goal of best practice software development, including risks, timelines, trends and appropriate development methodology and technologies for a given objective.
• Liaise with stakeholders, including product owners/managers, business analysts, reporting and other stake holders providing solid advice and identifying risks.
• Support the Agile methodology by attending Sprint Planning, demos and retrospectives as required
• Conduct unit testing and assist with all testing and apply bug fixes where required
• Support integrations with external systems as required
• Create, Maintain and update high quality functional and technical documentation

Required experience

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Data analysis skills (Excel, SQL, BI tools, etc.)
• Knowledge of business process modelling and workflows
• Ability to translate business needs into technical requirements
• Understanding of project management or Agile methods
• Azure DevOps desirable.
• Knowledge of Claims processing

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

Documents

• MASTER - Support analyst - Claims JB - July 2026.pdf (26.86 KB)