CIB Operations - Agency Derivatives Ops Middle Office Manager - Associate

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • J.P.Morgan
  • 18 Aug 18 2018-08-18

CIB Operations - Agency Derivatives Ops Middle Office Manager - Associate

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.

Derivative Operations provides operational support across the CIB covering eight key product areas including FX, OTC Derivatives, Collateral Principal, 3rd Party Derivatives, Cleared Derivatives, Agency Collateral, Billing and CASS with ~1,900 employees. Services provided to our Businesses include:

  • Transaction Processing, Confirmation, Settlement and Clearing, Collateral Management, Client Service, Invoicing and CASS Support
  • Typical daily activity includes settling in excess of $217B via FX trading, leading a Markets OTC portfolio of 2.5M trades, servicing >200 3rd party clients, performing 10,000 margin calls, processing 470k cleared and intermediated trades and producing >9,000 invoices

Agency Collateral Operations support internal & external clients (predominantly Banks & Broker Dealers) in managing their margin obligations/exposures. Primary product support falls into 3 categories: Derivatives Collateral Management (DCM), Securities Collateral Management (SCM) & Margin Control. Primary functions span three global teams; 1) Core Operations own day to day processes, (2) Middle Office have ownership of overall operational client satisfaction, (3) Client Implementations own the onboarding of new and incremental client/business to the ACO platform.
  • J.P. Morgan manages in excess of $350Bn of collateral balances and processes 20M transactions each year
  • More than 200 collateral clients globally, with 6,400 CSAs for over 100 third-party buy side clients. Collateral relationships with all major banks and brokers globally
  • Provides tri-party support in excess of 20 markets

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description

The Middle Office Group is the 'window into JPMorgan' for our client base, therefore effectively giving the client a single point of escalation for all of their servicing requirements. The teams work in partnership with the clients to ensure agreed service levels are met and future needs understood. The team also partner with the Client service and Relationship Management teams in order to understand the client's business culture and strategy.

An exciting opportunity has presented itself within the Agency Collateral Middle Office team to own the service management to a group of collateral management clients.

This entails creating and maintaining strong relationships and collaborating with internal functional teams to help drive the operations agenda and client satisfaction.

The role requires that the Middle Office Manager obtain advanced business and client knowledge, acting as a reference point for all client related issues and enquiries. In addition, the role is also responsible for building and maintaining a network of partners throughout J.P. Morgan in order to promote service excellence and support the Operations business strategy and our clients.

Summary of Responsibilities

  • Management and oversight of designated client relationships, across all impacted products in order to maintain service quality, referenceability, shared client service/relationship information and manage any virtual teams where required.
  • Escalation point for all service related issues and key driver in ensuring that resolution items are completed by the agreed date
  • Ensure all enquiries, issues and requests are documented and analysed. The results of these should be reviewed weekly, with the aim complete 95% of enquiries within 24 hours, highlight inefficiencies and drive improvements to the service provided
  • Provide team input to improve processes and procedures
  • Develop and review monthly management reporting on client satisfaction levels and all defined client projects from the service delivery teams.
  • Strategic overview of service planning activity and actively participate in the management of client visits ensuring regular service reviews.
  • Develop and review monthly management reporting on client satisfaction levels and all defined client projects and Operational Projects.
  • Work alongside Sales, Product Management, Product Development and Client Service to maintain client service levels.

• Communication Skills
• Client Management Skills
• Influencing and Networking Skills
• Leadership
• Ownership and Initiative
• People Management Skills
• Problem Solving and Analytical Skills
• Results Focus
• Strategic Planning
• Team Work

Experience Required:

• Financial services experience or equivalent work experience
• Working knowledge of the Collateral Management business, its operations and products
• Strong and proven client management experience
• Ability to effectively communicate strategic direction
• Ability to work to multiple deadlines and prioritise appropriately
• Project management skills
• Excellent at making verbal and written representations
• Proficient in using MS PowerPoint, Excel, Word and Project

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at .

JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.