CRM Product Manager, VP, Corporate - Technology

  • Competitive base + bonus
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Jefferies
  • 19 Jul 18 2018-07-19

The CRM & Analytics team is a highly strategic and cross-functional team responsible for leading the firm’s global digitalization effort. This initiative, spanning all client-facing business units and corporate functions, will drive innovation and strategic change through technology, data science, and deep analytics. The team partners with key business leaders and industry experts to build transformational technology to drive revenue, maximize efficiency, and optimize the allocation of resources.

Company

Jefferies, the global investment banking firm, has served companies and investors for over 50 years. Headquartered in New York with its European head office in London and staff in over 30 global cities, the firm provides clients with capital markets and financial advisory services, institutional brokerage and securities research, and wealth and asset management. Jefferies provides research and execution services in equity, fixed income, foreign exchange, futures and commodities markets, and a full range of investment banking services including underwriting, merger and acquisition, restructuring and recapitalisation.

Team

The CRM & Analytics team is a highly strategic and cross-functional team responsible for leading the firm’s global digitalization effort. This initiative, spanning all client-facing business units and corporate functions, will drive innovation and strategic change through technology, data science, and deep analytics.  The team partners with key business leaders and industry experts to build transformational technology to drive revenue, maximize efficiency, and optimize the allocation of resources.  The CRM & Analytics team is at the forefront of Jefferies’ cloud initiative, leveraging best-in-class cloud-based technologies to replace legacy on-premises solutions to provide intelligent trend insights, actionable opportunities, decision support, and transparency into all client and business-related activities.

Role

As a Regional Product Manager, you will be responsible for delivering the CRM & Analytics roadmap to your region. You will liaise between the business and implementation teams to define and enhance the platform such that the global product is tailored to any regional specific needs. You will work in a collaborative, energetic and fast-paced environment with all business groups in the firm (Equities, Fixed Income, Investment Banking, and Corporate) on a myriad of projects and enhancement requests. The ideal candidate will have experience in business, technology, data, and analytics, as well as demonstrated success in building relationships with client-facing business stakeholders and users. Responsibilities include:

  • Partner with regional business, stakeholders, and users to articulate objectives and define requirements that enhance productivity, improve efficiency, and drive revenue
  • Develop and prioritize product back-log, develop user stories and ensure alignment with business objectives
  • Oversee execution of projects across all phases (including performing business analysis and project management activities where necessary) and ensure appropriate collaboration across all stakeholders for successful execution
  • Collaborate with US Product Managers to prioritize regional needs, align with product roadmaps and develop best practices
  • Effectively communicate with regional business leadership and users to set and manage expectations
  • Partner with Change Management team to support regional roll-outs and trainings
  • Define, communicate, and create buy-in for the product vision to drive adoption
  • Partner with regional Production Support team and ensure user needs are being accommodated and identify opportunities for improvements
  • Stay current on product developments and industry best practices within your respective domain
  • Work closely across teams to solve day-to-day issues, test new features and fixes before released, and ensure appropriate training
  • Challenge status quo – rationalize, unify, and simplify business processes and design

Person Specification

The following skills and experience are required for this role:

The ideal candidate would have a BA/BS degree from an accredited university. Previous product management experience within investment banking or capital markets is required.

  • Excellent communication skills, both oral and written
  • Ability to lead through influence and drive results
  • Thinks big picture and understands the potential risk/impact of decisions we make
  • Knowledge of Capital Markets and/or Investment Banking business model
  • Familiarity with CRM or other front-office technology preferred
  • Must have exceptional time management skills
  • Define objectives and create roadmaps/timelines to meet tight deadlines
  • Business analysis and/or project management experience
  • Ability to convey project requirements to developers with attention to detail
  • Basic understanding of the UX process and experience collaborating with UX teams
  • Stay on top of tasks and responsibilities; works well with minimal supervision; responds in a timely manner
  • Manage the product lifecycle from planning to completion including user demos
  • Experience operating in an Agile environment preferred
  • Experience with organizing a product backlog, planning sprints and writing detailed user stories
  • Data/Analytical skills and business intelligence experience preferred