Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. You'll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility, financial discipline, and scalable process while acting as a trusted

This is a role for someone who thinks strategically, executes with precision, and knows how to bring others along with them. If you're ready to shape how a high-performing PS function runs - and grows - we'd love to hear from you.

Location: London - WC2 (Flexible Hybrid working model)

More About the Role ...

As Director of PS Operations & Delivery, you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. You'll lead cross-functional alignment, own performance and financial governance, and champion the process improvements that make the whole team more effective.

This is a role that sits at the intersection of strategy and execution - equally comfortable shaping long-term direction and rolling up your sleeves to get things done. You'll carry real influence with senior stakeholders and, as the function grows, build and lead a team of your own.

Key Responsibilities ...

Strategic Leadership & Thought Partnership

• Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges

• Drive cross-functional alignment across Delivery, Finance, Sales, and other functions - facilitating decision-making with clarity and confidence

• Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders

• Contribute to the PS function's longer-term planning and organisational direction

Financial Control & Commercial Governance

• Own financial performance oversight across the PS portfolio, working in close partnership with Finance

• Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity

• Maintain rigorous CRM governance and pipeline hygiene - ensuring leadership always has an accurate picture

Performance Visibility & Reporting

• Define and own the KPI framework that gives complete visibility across the PS & Delivery function

• Set and uphold reporting standards, working with Programme Directors on portfolio-level status and progress tracking

• Lead performance reporting for strategic initiatives, including AI programmes and cross-functional workstreams

Governance, Process & Delivery Excellence

• Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency

• Partner with Programme Directors to ensure execution alignment and governance rigour across the portfolio

• Own the CLM system - including contract approval workflows and internal governance cycles

• Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves

Knowledge Management & Internal Communications

• Own the central knowledge repository - ensuring it is structured, current, and actively used

• Drive the standardisation and embedding of lessons learned across project delivery

• Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed

Commercial Support

• Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high-quality bid content

AI & Automation

• Champion the adoption of AI-driven tools for reporting automation, workflow optimisation, and data analysis - identifying opportunities to embed smarter ways of working across the function

People Leadership

While this role is initially an individual contributor position, it carries a clear people leadership trajectory. As the PS function grows, you will be expected to build, lead, and develop a small operations team - setting direction, managing performance, and creating an environment where people do their best work.

What We're Looking For ...

• Proven experience in a senior operations, programme, or delivery leadership role - ideally within a Professional Services or consulting environment

• Strong financial acumen with direct experience of budget management, forecasting, and commercial governance

• Exceptional stakeholder management skills - able to influence and advise at senior leadership level

• A track record of designing and implementing process improvement at scale

• Comfortable working across strategy and execution, and in ambiguous, fast-moving environments

• Experience with AI or automation tools applied to operational workflows is a strong advantage

• People management experience, or a demonstrated readiness to step into a leadership remit

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.

1

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

2

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

3

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

4

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

5

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.