IT Service Delivery Project Manager IT Service Delivery Project Manager …

State Street Corporation
in London, England, United Kingdom
Permanent, Full time
Last application, 06 Aug 20
State Street Corporation
in London, England, United Kingdom
Permanent, Full time
Last application, 06 Aug 20
State Street Corporation
IT Service Delivery Project Manager
The EMEA GTS IT Service Deliver Project Manager will be responsible for co-ordinating, managing, and delivering IT Projects across the EMEA region. This will include ongoing oversight and reporting, detailed analysis, planning and managing of the project risks and issues. A key element of the role will be managing multiple dependencies across various global IT and business teams in order to ensure timely delivery of EMEA-specific requirements.
Key to the role will be the development of clear plans, defined ownership and accountability of actions and deliverables, managed to aggressive and immovable timelines - this will require thorough MI, pertinent analysis, precise status reporting, and frequent, comprehensive Senior Mgt reporting where required

Summary description of the role:

  • Manage GTS IT Projects delivery across EMEA business units and their impacted applications and infrastructure components. Manage the project scope; define deliverables, oversee execution, analyse requirements and impact, and the validation of deliverables as well as comprehensive reporting and budget and cost management.
  • Manage any budget and staffing forecasting, tracking and reporting requirements, produce clear Dashboard reporting including Programme Reporting of overall deliverables, interdependencies, and critical path analysis.
  • Own reporting requirements to local EMEA Executives, including frequent ad hoc, short notice, and tailored reporting demands.
  • Liaise between various global Project Management Offices/ teams, and coordinate consensus on all project plans, status, and risk tracking.

Responsibilities will include:

  • Responsible and accountable for the execution and delivery of the programme/project in support of the business strategy necessary to achieve the business objectives
  • Develop the programme/project plan, work breakdown structure, resourcing required, and budget to support the programme execution and delivery
  • Ensure programme governance is in place, clearly understood by the team, and activated to ensure checks and balances are in place for programme delivery
  • Provide strategic guidance to the programme, IT teams, and business in pursuit of on - time, on - budget delivery
  • Be a partner to the business ensuring that delivery is aligned to the expectations of the business stakeholders
  • Communicate early and often status, risks, issues, and / or decisions as required to ensure successful delivery of the programme.
  • Effectively manage interdependencies across the programme so as to not cause the programme budget, milestones, and RAG status to be adversely impacted
  • Mitigate risks through development of a risk management framework that is either based on RME/KRI's or a RAID format and proactively risk manage to minimize a programme RAG status of Red or Amber
  • Provide high - quality, transparent programme level reporting that enables decision making at the programme governance level including the highlighting of risks, issues, budget / forecasts, and interdependencies
  • Manage the programme budget (e.g., resources, scope, etc.) so variance is +/-5% of the original budget forecast unless agreement with the business has been reached to re-allocate more or less funding to the programme subject to BTMC approval.
  • RAG status for Programme is Red or Amber for no more than 3 months over a 12 month calendar year
  • Ensure budget and forecast tools are complete 100% for each month over a 12 month calendar year. No exception
Skill set
  • Excellent initiative, planning and decision-making skills.
  • Presentation and communication skills
  • Detailed Management Information reporting and analytical skills
  • Project Management
  • Collaboration across multiple business and IT stakeholders to achieve a common goal
  • Review and generate multiple reports and ensures proper distribution


  • Extensive (5 years +) experience in State Street or similar organisation in similar roles
  • Experience (5 years +) experience managing change across multiple business lines and IT systems and infrastructures
  • Strong knowledge of mainframe, midrange and open system architectures
  • Strong knowledge of State Street core business lines supported such as Middle Office and Back Office Servicing (Custody and Fund Accounting) and Transfer Agency
  • Relevant qualifications preferable (i.e. PRINCE 2, PMP, Agile Framework and other SDLC disciplines)
  • Very strong communication, analytical, and organizational skills.
  • Excellent influencing skills required.
  • Strong reporting, and presentation skills
  • Ability to work under pressure with attention to detail

Recruitment will run from 29.07.20 to 29.08.20
Salary: Competitive
Location: London
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.