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Go the distance with Capital Group

At Capital Group, we go the distance - for our people, our clients, and each other. As a global, privately held firm with more than 95 years of history, we believe meaningful careers, like meaningful investing, are built over the long term. That's why we invest in our associates with the same conviction we bring to our clients - through career growth, purpose-driven work, whole-person wellness, and rewards that recognize your contributions. Here, you'll find the opportunity, global scale and support to unlock your potential and build a career that lasts.

The role

As a Technology Operations Senior Manager, you'll shape and lead foundational technology operations capabilities that keep global services available, secure, resilient, and efficient. You'll partner with senior technology leaders to define operating models, team structures, capability roadmaps, and investment priorities as the organization evolves. By setting clear standards across cloud, network, and on-premise platforms, you'll build operations that can scale sustainably and support Capital Group over the long term.

The team

You'll join a global technology operations organization that supports foundational services across cloud, network, and on-premise platforms. Working closely with senior technology leaders, vendor management, and critical third-party and SaaS providers, the team strengthens reliability, resilience, service management, and operational efficiency. The organization is evolving, so you'll help clarify responsibilities, engagement models, and investment priorities while developing a geographically distributed leadership team.

Your impact

• Define and evolve the operational strategy for foundational technology services, connecting near-term execution with long-term business and technology outcomes.

• Translate enterprise strategy into clear operating models, capability roadmaps, staffing approaches, accountability boundaries, and investment priorities.

• Lead and adapt multiple technology operations capabilities as the organization matures, reinforcing collaboration, ownership, and operational rigor.

• Champion availability, scalability, resilience, recoverability, and sustainability across cloud, network, and on-premise platforms.

• Drive AI-enabled, automation-first practices and data-driven operations to simplify complexity, improve service quality, reduce costs, and scale repeatable processes.

• Lead high-severity incidents with calm judgment, clear incident command, and effective executive communication while promoting proactive risk reduction.

• Ensure global adherence to IT Service Management standards and processes, including event, incident, problem, and change management, while improving the quality and value of operational data.

• Manage budgets, delivery timelines, performance metrics, leadership development, and relationships with critical third-party vendors and SaaS providers.

What you'll bring

• 10+ years of progressive technology leadership experience managing global teams and complex operational environments.

• A bachelor's degree in information technology, computer science, or a related field; a master's degree is preferred.

• Experience developing and executing operational strategy tied to long-term business objectives.

• Experience shaping operating models, defining scope, roles, decision boundaries, staffing plans, and capability plans in evolving organizations.

• Proven ability to lead high-stakes incidents with composure, clarity, and executive presence.

• Strong knowledge of enterprise technology operations, ITIL frameworks, and regulatory and compliance requirements.

• A track record of delivering modernization, automation, AI-enabled, and data-driven operational outcomes.

• Exceptional leadership, communication, and stakeholder management skills, with the ability to advise senior leaders and influence priorities and investment decisions.

What you'll get
When you go the distance for our clients, we go the distance for you. You'll grow through mentoring, leadership programs and tuition reimbursement, and do work that matters at a firm managing $3T+ in AUM for millions of investors worldwide. We invest in your whole life too - with comprehensive wellness and mental health support, family-first benefits, competitive pay with performance and profitability bonuses and a company-funded retirement plan. And as a privately held firm built for the long term, we offer the opportunity and support to build a career that lasts.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Want to learn more? Visit careers.capitalgroup.com.

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