Senior Change Manager - Information & Cyber Security Senior Change Manager - Information & Cyber  …

Standard Chartered Bank
in London, England, United Kingdom
Permanent, Full time
Last application, 03 Jul 20
Standard Chartered Bank
in London, England, United Kingdom
Permanent, Full time
Last application, 03 Jul 20
Senior Change Manager - Information & Cyber Security
About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Within the Information and Cyber Security ("ICS") Transformation & Remediation Portfolio ("TRP"), the ICS Risk Management Framework Implementation ("RMFI) team has been established to successfully implement the updated ICS Risk Framework into Business lines, Functions and Regions.

The Senior Manager role is a change management role within the Operating Model Project that has been established within the RMFI Programme to embed a unified, simple and effective first line business-as-usual operating model which facilitates information & cyber security risk reduction.

This role will provide support to the Programme Director, the Operating Model Project Manager, and to Project Managers across the RMFI Programme to help define and deliver an effective operating model for information & cyber security management. Key responsibilities include:

Operating Model
  • Define the elements of the Target Operating Model ("TOM") required to implement the ICS Risk Management Framework
  • Analyse ICS Risk Management Framework requirements to determine the organisational impact for the business areas and the Group Chief Information Security Officer's ("CISO") functional team responsible for ICS management
  • Produce project and business artefacts to document the design specifications for processes, people, and platforms that will deliver the TOM
  • Partner with Project Managers in RMFI Programme and across Group CISO to design and/or enhance organisational processes which meet project specifications and are designed in compliance with the Group's Operational Risk Framework
  • Partner with target business owners to produce capacity analysis, organisational structures, location strategy, skill competency analysis, and business cases to embed the TOM
  • Partner with systems and applications development teams to ensure a clear understanding of business requirements to ensure the delivery of technology systems which support the TOM
  • Develop and execute on the project communication strategy ensuring engagement and support from key stakeholders
  • Develop training delivery plans that support the effective implementation of the TOM
  • Manage dependencies across project teams and dependencies external to the programme to ensure alignment of stakeholders of the key operating model deliverables on the critical path
  • Shape the design and delivery of major projects and change initiatives through timely, expert advice, particularly in the implementation phases to achieve agreed business outcomes
  • Act as an advocate of good practice and 'go to' for the Project leads/teams in developing the operating model, anticipating and mitigating key risks, and ensuring effective decision-making and issue resolution
  • Ensure effectiveness of Project Working Groups
  • Provide support to the Programme Director in assuring the delivery of the ICS RMFI Programme is in line with the Group's Portfolio, Programme and Project Management Policy and Standards, the System Development Framework and other applicable standards applicable to investment delivered change
  • Regular status updates including tracking against requirements and Programme forecasts
  • Represent ICS RMFI on relevant Governance related working groups. Present progress, issues and solutions and track to closure
  • Escalate appropriately to ensure Accountable Executive is briefed and necessary decisions are made in a timely manner

Supporting Delivery
  • Ensuring Clarity is up to date including project static, RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts. Deliver quality submissions for appropriate governance forums
  • Support and apply the refinement of tools, templates and good practice
  • Re-planning and prioritising as required to maximise benefits and delivery efficiency

  • Ensure effective prioritisation and application of best practice
  • Identify changes to plan required in terms of additional components, reprioritisation to anticipate and respond to changes

  • Partnerships both within and out with the programme team to provide timely and high-quality output
  • Build effective relationships and support Programme team in defining remediation activities/solutions to address identified issues

Developing Capability and Supporting Success
  • Facilitate the learning from previous project experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice
Risk Management
  • Support professional and efficient management of Projects, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken
  • Support liaison with GIA and any regulatory inspections as required. Provide coordination and process management
  • Enhance Programme level assurance capabilities to assure quality and predictability of programme delivery
  • Adapting to emerging risks and issues to maximize outcomes. Urgent and timely action for risks and issues which may impair delivery

People and Talent
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations across the Programme and work in collaboration with risk and control partners

  • Regularly share lessons learnt and best practice in a timely manner across the Programme

Regulatory and Business Conduct
  • Display exemplary conduct and live by the Group's Values, Valued Behaviours, and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Key Stakeholders
  • RMFI Project Teams
  • Programme Director
  • Programme Accountable Executive
  • ICS Transformation & Remediation Portfolio team
  • Heads of Information & Cyber Security
  • Group Chief Information Security Officer ("CISO") and leadership team
  • Group Chief Information Security Risk Officer ("CISRO") and leadership team
  • Group Organisational Design, HR
  • Group Operational Risk
  • Group Internal Audit

Our Ideal Candidate
  • University degree and
  • Recognised qualifications/certifications in Project and Change Management (Preferred PMP certification) preferred
  • Strong background in Project Management and/or development and delivery of operating models within international financial services organisations
  • Experience in either working within or with banking PMO Function
  • Experience with implementing process improvement methodologies such as Six Sigma or Lean
  • Professional Information & Cyber Security certification (such as CIA, CISA, CISSP, or CISM) desirable
  • Up to date with key regulation / developments in ICS Management
  • Knowledge of financial services businesses, processes and controls
  • Demonstrates ability to work with limited direction and multi-task without loss of quality
  • Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise
  • Highly effective oral and written communication skills, with an ability to influence and to gain the respect of senior stakeholders and peers
  • Able to influence decision makers and execute decisions efficiently and consistently
  • Ability to exercise good judgment and objectivity
  • Strong interpersonal skills to foster positive relationships with internal and external stakeholders at appropriate level ensuring open cooperative environment
  • Confident and courageous to raise/escalate issues in a pro-active, professional and timely manner
  • Must have expert knowledge in understanding and implementing headcount/resource management, financials and cost processes such as forecasts, actuals (including recharges and accruals), etc.
  • Must have expert MS Office skills
  • Knowledge of Standard Chartered PMS, SDF and other Project and Programme governance policy requirements highly desirable
  • Knowledge of project management tools such as Clarity highly desirable
  • Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and relevant policies, procedures, and processes
  • Demonstrate understanding of and commitment to the Group's core values

We are looking for candidates that align to our culture and values, which are an important part of who we are and what we stand for as an organisation. To be considered as a candidate, you will be required to complete a Culture Fit Assessment - this is an online assessment of your alignment and behavioral fit to our culture. The test takes approximately 30 minutes to completes and is mandatory. After your application you will get the link to the test to your mailbox. Should you not complete this assessment, you will be considered as not meeting the requirement of the role.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.