Job description




Business type



Types of Jobs - IT, Digital et Data




Job title



Senior Desktop Engineer




Contract type



Permanent Contract




Job summary




Senior Desktop Engineer (Windows Level 3)


Role Type: Permanent


Location: London




Hybrid (3 days in office, 2 days remote)




Working Hours: Standard week with occasional weekend work




Role Overview:

We are seeking a highly skilled Senior Desktop Engineer (Level 3) to join our IT End User Computing team supporting 2,000 Windows clients. You will act as the highest technical escalation point for bare-metal and VM imaging, and client-related incidents across the enterprise. This role demands a calm, structured, analytical approach to Windows design and problem-solving, deep technical expertise, and a high attention to detail.

You will be responsible for resolving complex issues, driving automation, maintaining security standards, and mentoring Level 2 engineers to improve our overall service stability, functionality and security.

We seek someone with exceptional ability to rapidly self-learn, research, and master emerging technologies. We value a mindset of continuous technical curiosity over static expertise. You must be highly proficient at autonomously diagnosing and resolving issues in unfamiliar technical environments.




Key Responsibilities:

Technical Escalation & Incident Management

Act as the ultimate internal escalation point for complex technical incidents.

Perform deep-dive root cause analysis (RCA) for recurring or critical desktop client issues.

Design and implement permanent fixes to prevent future service disruptions.

Build working relationships technical colleagues and remote central engineering colleagues for strategic alignment, and with external vendors for high-level support escalations.

Subject matter expert on advanced client diagnostics, with deep expertise in reading and analysing logs and dump files. You will decipher Blue Screen of Death (BSOD) root causes, identify faulty drivers, memory corruption, or conflicting software modules, and implement definitive enterprise-wide resolutions for Windows Client stability.




Systems Administration & Automation

Design procedures, processes and orchestrate operating system and core application updates

Manage and optimize Active Directory (AD) directory services and Group Policies.

Design and code advanced analysis and data gathering through automated scripting languages.

Manage and perform comprehensive patching strategies for enterprise desktop systems.

Maintain and implement security hardening policies across the Windows desktop fleet.

Utilise enterprise configuration management tools to maintain baseline standards.

Oversee, configure, and maintain virtual machine (VM) environments to support developers and legacy application hosting.




Skills & Qualifications

Required Technical Expertise

Windows Client: Deep, expert-level knowledge of Windows desktop operating systems.

Scripting & Automation: High proficiency in scripting languages (e.g., PowerShell) for task automation.




Supplementary Information




Our commitment to you!



Make an impact that matters



Your work contributes to a social responsibility and sustainable future. As a founding signatory of the Equator Principles and a global leader in sustainable finance, we finance projects that benefit both people and the planet. You can extend your impact through our Charities Committee, which provides annual paid volunteering leave to support causes you care about.



Grow without limits



Access development opportunities across the Crédit Agricole Group; whether deepening expertise, exploring new skills or taking on roles across borders. Our structured mentoring programme connects you with experienced colleagues, while cross-functional projects and learning initiatives help you build the capabilities that matter most to you.



Thrive in a culture built on trust



Be part of a collaborative environment built on trust, autonomy, and empowerment. Diversity is celebrated through our SPRING Diversity network, and our Sports and Social Club fosters genuine connections beyond the workplace. Crédit Agricole CIB is not just a place to work, it is a place where you can make a positive impact.



Shape the future of banking



From digital transformation to innovative solutions, you are fully supported to challenge conventions and turn ideas into reality.



Join us



Our hiring process is open to all. Should you require any accommodations, please let us know.




Position location




Geographical area



Europe, United Kingdom




City



London




Remote work



hybrid




Candidate criteria




Minimal education level



High school / Secondary school / A levels / AS levels / IB




Academic qualification / Speciality




Certifications: Relevant industry certifications are highly preferred (e.g., Microsoft Certified Solutions Expert/Modern Desktop Administrator, ITIL foundations or higher).




Experience




Experience: Minimum of 10 years of progressive, hands-on experience in complex, enterprise-level Windows client environments.