Operations Lead
DESCRIPTION
This role will be based in either Thetford IP25 6ND, or Bury St Edmunds IP28 6RX
We have an exciting opportunity for a position based in a Vendor Flex site. Applicants should have the skills and ability to coach and motivate a team to meet quality targets and productivity expectations in line with company goals. This position is on a Monday to Friday day shift basis.
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Tasks & Responsibilities
• Ensure the safety of associates at all times
• Help support the daily management of the Vendor Flex site duties
• Support the 'Cluster' Area Manager (AM) to highlight and rectify any issues as they arise
• Assign work to associates as needed, to support workflow and daily production goals
• Track the attendance and workflow of the team
• Lead the daily team brief
• Assist as an associate resource where appropriate and support the training of any new associates
• Assist the AM with analysing and reporting of node metrics
• Assist the AM in analysing and understanding the reasons behind success and any challenges in meeting site goals
• Tracking, reporting and maintenance of hours and schedules
• Assist the AM with reviewing and updating Standard Operating Procedures, as required
• Follow up and solve process-related area issues
• Improve the flow of product through the area
• Maintain Health and Safety standards and assist the AM in promoting a positive Health and Safety culture on site, identifying and addressing any potential safety hazards, within the work area
• Daily liaison with the Vendor where they are the labour provider
• Undertake daily physical stock counts to ensure inventory accuracy and highlight any discrepancies to the AM
BASIC QUALIFICATIONS Qualifications & Skills
• Excellent communication skills (written & verbal)
• No history of active attendance probation, quality probation, or performance counselling for the past 6 months or length of service
• Willing to work flexible schedules / shifts
• Familiar with current policies and procedures
• GCSE Maths & English, grade C or above (or qualification equivalent)
• IT literature, confident with MS office package
• Meets or exceeds departmental production goals in current role
• Role model for safe work behaviours
• Demonstrated problem solving & analytical skills
• The ability to coach and mentor others to succeed
• Should be able to travel up to 45 minutes each way daily
PREFERRED QUALIFICATIONS • Willingness to train and learn new skills
• Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment
