Service Desk Analyst Service Desk Analyst …

Cognizant
in Phoenix, AZ, United States
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Phoenix, AZ, United States
Permanent, Full time
Be the first to apply
Competitive
Service Desk Analyst
Service Desk Analyst:



Call Center/Helpdesk role
Resolution of issues incidents raised byclients within SLA
Issue incident escalation to respective supportgroups
Ticket creation Categorization Prioritization
Incident resolution and ticket closure On callsupport for issues related to laptop desktop application related issues
Problem Record creation and reporting toProblem Managers
Exchange Outlook and Mailbox movement relatedissues
Virus scanning and troubleshooting all basiccomponents which help in system Maintenance
Troubleshooting outlook issues likeconfiguration issues while configuring accessing emails, PST, Creation PSTfiles, tracking and retrieving data application related issues etc.
Software installations all application relatedissues
Resolution of all priority incidents based onfirst in first out basis Allowed until this BCP situation


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