Morgan Stanley is a leadingglobal financial services firm providing a wide range of investment banking,securities, investment management and wealth management services. The Firm'semployees serve clients worldwide including corporations, governments and individualsfrom more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to oursuccess. Together, we share a common set of values rooted in integrity,excellence and strong team ethic. Morgan Stanley can provide a superiorfoundation for building a professional career - a place for people to learn, toachieve and grow. A philosophy that balances personal lifestyles, perspectivesand needs is an important part of our culture.
Virtual Client Solutions within Morgan Stanley provides wealth managementservices to clients remotely, through a call center model. Employeeswithin this business include Financial Advisors, Client Service Associates,Operations Associates & Risk Officers.
The Financial Advisor Team Manager is responsible for leading 10-15 FAs thatsupport clients within a call center environment. The individual will ensuretheir team is providing world class advice and guidance through activelistening and monitoring of calls (inclusive of call recordings), perform FAassessments, assist individuals and the team to meet / exceed performancegoals. The team of FAs will not have a book of business or own any individualclient relationship; they will be the primary contact for a clients serviceand financial needs.
The team manager will workwith the FAs to deepen relationships with clients through portfolio reviews,outbound campaigns, retention strategies and providing client solutions. Theteam manager will also be engaged with hiring, training, coaching, retainingemployees, managing risk, driving revenue growth, maintaining a superior andconsistent level of client service, developing a cohesive team and providingconsistent leadership. The individual must thoroughly understand all MorganStanley systems and comply with all Morgan Stanley policies and procedures. TheFA Team Manager reports to the Sales Director.Responsibilities:
Maintains the highest ethical standard and puts client needs above all other considerations
Plays a key role in sourcing, hiring, training and coaching FAs
Meets or exceeds service and performance goals set for their FA Team
Leads by example by maintaining a positive work environment, demonstrates ethical business practices and is committed to diversity and respect for others
Leads proactively by identifying trends in the call center and positioning resources appropriately
Identifies areas of business growth and opportunity to better serve client needs
Creates an open and inclusive team culture by seeking and encouraging diverse FA candidates
May be asked to assist in training and coaching other FAs as well as supporting client calls / inquiries
Thorough understanding of the Firms products; uses this knowledge to provide support and direction to their team to drive FA performance
In conjunction with the Branch Manager, works with HR and Legal to manage employee relation issues
Assists in regulatory, legal and compliance issues related to his / her team members
Assists in surveillance of his / her team, which may include review of recorded calls, assigned reports, etc.
Assists FAs with achieving goals related to key business metrics
Ability to manage a team within a call center environment
Bachelors degree or equivalent
At least 4 or more years of experience managing employees in financial service or related call center environment
Licenses and Registrations - Active Series 7, 8 (or 9 and 10), 66 (or 63 and 65), potentially other licenses may be required for the role as determined by management / registration
Effective written and verbal communication skills
Ability to manage a team