Manager/Advisor Manager/Advisor …

Charles Schwab
in Orlando, FL, United States
Permanent, Full time
Be the first to apply
Charles Schwab
in Orlando, FL, United States
Permanent, Full time
Be the first to apply
> Your Opportunity

When it comes to independent advisors, were all in.  Our history began almost 35 years ago with a small group of entrepreneurs who shared our belief that by putting the investor first we could create an alternative to business as usual. The independent model is the envy of the industry, and we have the opportunity to combine the best of the two firms to further the success of advisors of all sizes.

The Advisor Onboarding team will be an integral role to creating a world class client experience to incoming advisors as we bring the two platforms together. This newly created team will provide conversion planning support and lead educational training to prepare advisors to be operationally ready on Conversion Day 1.

This position is for conversion support and will end after the completion of the integration over the next several years. 

What you are good at

As a member of the Advisor Onboarding Team, you will deliver a superb advisor experience through each phase of advisor onboarding while building a strong foundation for a long lasting relationship. As an individual contributor, you will have a heightened expertise and understanding of the advisor conversion experience, identify how advisors will be affected at each point of integration and look for opportunities to delight advisors. Key responsibilities include:

  • Support advisor onboarding planning activities for 8K firms using bulk and 1x1 processes, while creating an engaging and seamless experience
  • Facilitate advisor training using 1x1 and 1x many channels to prepare advisors to be operationally ready on Conversion Day 1 and leverage Schwabs digital capabilities to serve their clients
  • Lead, manage projects and drive execution on pre-conversion advisor remediation and data collection activities and serve as an internal resource for Sales and Service for integration related inquiries
  • Onboard incoming large firms who want to move accounts early to Schwab ahead of conversion for their new household growth, providing that white glove service
  • Being a leader amongst the team and helping the Team Manager to onboard external employees
  • Working to create resources and tools for the team, helping to oversee the team training

You will pursue our mission and values by: 

  • Represent the face of integration with advisors in planning meetings, consult advisors on conversion planning activities and offer innovative solutions, and quickly resolve issues
  • Deliver advisor education and training that improves advisors ability to navigate Schwab systems and processes, reduces rework and improves overall efficiency
  • Excellent project management skills and ability to support a diverse set of advisor planning projects using process systems to organize and prioritize
  • Maintain a strong band of communication between internal business partners
  • Demonstrate superior understanding of features and benefits of Schwab tools, products, and services and be a resource and coach to team members in these areas
  • Be held accountable for achieving advisor training milestones, advisor tech adoption goals and first year client satisfaction goals
  • Coaching employees on how to utilize tools and resources
  • Working with peers on best practices and how to solve for issues that come up with advisors, first point of contact for team
What you have
  • Ability to work in ambiguity as we bring two organizations and platforms together
  • Create the connective tissue between the two businesses; act as consultant, facilitator, communicator, project manager and bridge builder
  • Demonstrated ability to influence and work collaboratively across the two organization to improve the advisor experience and drive the business results
  • Excellent relationship management skills , strong ability to problem solve and think on your feet
  • In-depth knowledge of Advisor Services products, services, operational processes, marketing resources, sales materials as well as demonstrated brokerage RIA industry knowledge
  • Superior communication, presentation, interpersonal, and listening skills
  • Passion for professionalism, positivity, and strong work ethic with a high level of integrity and team work
  • Demonstrated ability to manage time effectively and prioritize business needs
  • Minimum of 5 years in advisor services preferred
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