RN Specialist- Medical Services RN Specialist- Medical Services …

in Tampa, FL, United States
Permanent, Full time
Be the first to apply
in Tampa, FL, United States
Permanent, Full time
Be the first to apply
RN Specialist- Medical Services

Cognizantis a leading provider of Information Technology, Consulting, IT Infrastructure,and Business Process Outsourcing services. Cognizant single-minded mission isto dedicate our business process and technology innovation know-how, deepindustry expertise, and worldwide resources to working together with customersto make their businesses stronger. As a customer-centric, relationship-drivenpartner, we are redefining the way companies experience and benefit from globalservices. Our unique delivery model is infused with a distinct culture of highcustomer satisfaction. Cognizant delivers a trusted partnership, costreductions and business results

We arelooking for RN Specialist- Medical Services for an immediate need.

Required Skills:

Required–Registered Nurse with a minimum of 4 years' clinical experience

RegisteredNurse with acute and inpatient bedside experience preferred

Bachelor orMaster of Nursing preferred.

Excellentclinical judgment and ability to interpret, synthesize and communicate clinicalinformation and safetydata in a scientifically sound and understandable way.

Strongknowledge of medical terminology, pharmacology, human body systems and diseaseprocesses

Basicknowledge of general principles of adverse events, product quality, medicalinformation, and Food andDrug Administration (FDA) regulations.

Expertclinical assessment skills with the capacity to triage calls and circumstancesappropriately.

Robustcritical thinking and analytical skills with the ability to make prompthigh-level decisions.

Ability toacquire and assimilate knowledge in different disciplines, disease andtherapeutic areas.

Experienceworking with Pharma company; (healthcare experience will be considered too).

Contactcenter experience with inbound/outbound voice programs involving patient andhealth care providers.


Identify andcollect adverse event and/or Product Quality information and complete thein-take of pharmacovigilance Safety Report in Client Safety Systems through athorough telephonic patient assessment andevaluation of information.

Ensurescientific rigor through accurate, complete and consistent data entry ofmedical information through numerous adverse event reports and notes withemphasis on timeliness and quality in order to meet regulatory demands.

Review andevaluate case information for medical completeness and accuracy prior to the appropriatecompletion of processing through pushing, triaging or escalation of all AEreports within a rigid regulatory mandated timeframe.

Respond tomedical information requests using approved resources and documentation inClient medical information systems.

Identifyproduct quality and device complaints and document in Client s product/devicecomplaint systems.

Compliancewith departmental guidelines, SOPs, ongoing training, and regulatory guidelines.

Effectivelycommunicate by actively listening to acquire information and understandanother's viewpoint to communicate clearly and establish rapport withcustomers, colleagues, and interdepartmental groups.

Strongverbal communication skills with external and internal customers.

Prepare andcommunicate timely and accurate information with customers using variousplatforms.

Understandsand assimilates information to accurately respond to situations by providingfair and unbiasedscientific data to customers.

Completesfollow up reports and response documentation in a timely, concise, andobjective manner.

Use ofmultiple databases to document adverse event, medical information, and productcomplaint information.

Identify andcommunicate possible issues to Team Leaders and Manager.

May assistin training others on specific, non-complex, process or database.

Co-ordinatewith team on problem solving and improvement initiatives.

Responsiblefor completion of day-to-day work and process flows within the agreed servicelevels (SLAs.

Cognizant(NASDAQ: CTSH) is a leading provider of information technology, consulting, andbusiness process outsourcing services, dedicated to helping the world's leadingcompanies build stronger businesses. Headquartered in Teaneck, New Jersey(U.S.), Cognizant combines a passion for client satisfaction, technologyinnovation, deep industry and business process expertise, and a global,collaborative workforce that embodies the future of work. With over 75development and delivery centers worldwide and approximately 187,400 employeesas of June 30, 2014, Cognizant is a member of the NASDAQ-100, the S&P 500,the Forbes Global 2000, and the Fortune 500 and is ranked among the topperforming and fastest growing companies in the world. Visit us online at www.cognizant.com orfollow us on Twitter: Cognizant .

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