Job Description

Help teams work smarter by turning business needs into practical, scalable solutions. In this hands-on role, you'll build and improve data, automation, and collaboration capabilities that enable reliable delivery across multiple functions. You'll work across a modern toolset, partner closely with stakeholders, and contribute patterns and documentation that make solutions easier to maintain and reuse.

Job summary

As a Senior Associate, Technical Solutions in Card Automation, you will translate business needs into maintainable solutions across data, automation, and collaboration platforms. You'll work independently to troubleshoot issues, deliver reusable capabilities, and support stakeholders through clear communication and disciplined execution.

Job responsibilities

• Translate business needs into technical requirements and implementable solutions across multiple functions
• Build and scale solutions across data preparation, workflow automation, reporting, and content management use cases
• Develop, maintain, and monitor automation workflows and process improvements with an emphasis on reliability and reuse
• Create and enhance dashboards, operational reporting, and analytics deliverables in partnership with stakeholders
• Extract, transform, validate, and reconcile structured and semi-structured data from multiple sources
• Support SharePoint Online configuration, information architecture, permissions, and governance; assist with migrations and remediation as applicable
• Troubleshoot issues with minimal guidance by identifying root causes, outlining options and trade-offs, and driving fixes to completion
• Document solutions, create runbooks, and contribute to standards and patterns that support consistent delivery
• Manage multiple concurrent requests, communicate status clearly, and coordinate dependencies across stakeholders

Required qualifications, capabilities and skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
• 3 years of relevant experience in technical solutions, automation, data, or platform support/delivery roles
• Ability to operate effectively with ambiguous requirements and drive work through to completion
• Ability to learn new tools and apply them to deliver outcomes across teams
• Working knowledge of data concepts (tables, joins, data quality checks, basic ETL/ELT patterns)
• Experience writing and maintaining code or scripts (e.g., Python, VBA, Java, or similar) to automate tasks or integrate systems
• Ability to communicate effectively and partner with both technical and non-technical stakeholders

Preferred qualifications, capabilities and skills

• Experience with one or more of the following: SQL, Alteryx, Tableau, UiPath, Power Platform, SharePoint Online
• Experience supporting multiple functions and managing competing priorities within a delivery queue
• Familiarity with governance, access controls, and working in a regulated environment
• Experience in financial services or a similarly regulated industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.