Business Support Manager II

  • Competitive
  • New York, NY, USA New York NY US
  • Permanent, Full time
  • Bank of America Corporation
  • 19 Jun 18 2018-06-19

Business Support Manager II

Job Description:

The Technology Business Manager function within Global Technology & Operations functions as an interface across the central teams (Business Mgmt, Governance, Finance and Op Risk Mgmt) to the overall FICC Technology organization and other GT&O LOBs. This role is a Director level role to lead the Business Management function

  • Manage the overall Business Management function reporting directly to the FICC Tech COO
  • Interact directly with the Managing Directors of the FICC Tech SLT on all matters relating to Business Management
  • Represent FICC tech at all central business management forums / meeting representing the voice of the FICC Tech COO
  • Focus of the overall team is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
  • Support the overall FICC Technology budget process
  • Drive all financial reporting for the head of FICC Technology and his CTOs
  • Drive the management information to support key decision making processes such as the QBRs and MBRs
  • Other functional duties include:
    • Lead the existing business management team to build reports and manage supporting functions of the financials for the FICC Tech COO
    • Lead the Business Managers in the technology organization on resource allocations/forecast and liaise directly with the Business COO for relevant reviews and approval
    • Works directly with key business resources to address project, program and audit information needs
  • Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on:
    • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
    • Vendor management including A/P process, invoice payment and status, and forecasting
      General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
    • Organizational metrics
  • Capture key project metrics and information for executive level reporting
    • Financial forecast vs. actual
    • Resource plans (forecast vs. actual)
    • Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
    • Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
    • Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
    • Operational Risk Management - Compliance coordination (mandatory training, etc.)
  • Work with the PMs on developing their forecasts (resources, budget)
  • Work with globally distributed teams to coordinate various types of information and projects
Essential Requirements
  • Experience of managing a geographically diverse team
  • Resource management and forecasting
  • Vendor management and procurement
  • Metrics and reporting
  • Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
  • Intermediate SharePoint for managing workflow, portals and data repositories
  • Superior business acumen
  • Team-player
  • Extremely strong verbal and written communication skills
  • Self-motivated and delivery focused
  • Attention to detail
  • Good Problem solving skills
  • Extremely organized/Good time management skills

Enterprise Job Description
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

1st shift (United States of America)

Hours Per Week: