FX Client Service Specialist

  • Competitive
  • New York, NY, USA New York NY US
  • Permanent, Full time
  • Bank of America Corporation
  • 23 Mar 18 2018-03-23

FX Client Service Specialist

Job Description:

The AMRS eFICC Client Connectivity team is primarily responsible for the on-boarding, training, and relationship management of clients on BofAML's Rates, Credit, Emerging Markets, and FX e-commerce platform. The team supports a fast growing electronic business operating in true partnership with our Front Office stakeholders. This role is mainly focused on FX products and is high profile as it has a direct impact on the firm's revenue generating abilities.

** On-boarding new clients and new / additional users to BofAML's FX e-commerce platform, both internal and external.
** Seeking requisite trading approval to onboard new clients
** Bringing on clients across multiple vendor channels as well as our own proprietary trading GUI plus setting up eFX options clients
** Performing pitches or demo**s of our etrading applications.
** Being the 1st point of contact for users of BofAML**s FX e-commerce platform. Expected to have comprehensive knowledge of platform in order to provide a premium client experience.
** Extensive liaison with e-FX and voice FX sales teams
** Configuration of pricing schedules for clients
** Problem investigation and resolution (could be due to mapping problems / price feeds / technical outages / credit etc)

Incident Resolution:
** Acts as the first point of support for application incidents
** Builds a strong relationship with the Application Development Team
** Receives and logs calls from clients using appropriate processes, procedures and technology
** Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
** Highlights functionality issues to developers
** Assists in the translation of solutions into technical requirements
** Develops and utilizes appropriate tools to perform work
** Maintains a knowledge base of known defects and issues, process, techniques ** Extensive liaison with e-FX and voice FX sales teams
** Problem investigation and resolution (could be due to mapping problems / price feeds / technical outages / credit etc)
** Establishes working relationships with:
o Internal trading and sales as well as external clients
o Support analysts
o Application Developers Client Relationship Management:
** Clearly understands client's business responsible for and recommends, provides, and supports application service that best fit client's current and future needs
** Communicates status with end users at all times

Essential Skills-
**Strong Communication skills
**Ability to work well in a high pressure environment as part of a team
** General knowledge of the Rates, Credit, Emerging Markets, and FX markets and the mainstream products in use.
** Experience of dealing directly with hedge fund and/or institutional clients, preferably in an Rates, Credit, Emerging Markets, and FX / client service capacity.
** Confidence when dealing with the internal salesforce

Enterprise job description
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process.

1st shift (United States of America)

Hours Per Week: