Principal Analyst, Customer Experience & Commerce
Principal Analyst, Customer Experience & Commerce The Location:
New York, NY,, Charlottesville, VA, Toronto, Canada and Virtual Grade
: 11 (Internal Use Only) The Impact:
As an Analyst, you will be expected to work under the supervision of a Research Director within a geographically dispersed, global team. Daily activity will involve vendor briefings, client inquiries, report production, and advisory work.
You will focus on specific topics within our customer experience and commerce research and closely follow technology innovation, vendors, and market evolution. We will work collaboratively with the right candidate to define their coverage across areas that may include sales technology, account-based marketing and/or digital customer service channels including chatbots, messenger and social engagement. What's in it for you
: Are you passionate about customer experience technology? Are you curious about how this sector is evolving as a result of innovation and emerging technologies? Do you enjoy writing, leveraging data and collaborating with clients? The objective with this role will be to develop expertise in your field and provide support for the broader team coverage, with the intent to develop sufficient expertise to enable you ultimately to work independently with minimal supervision. You will also be asked to attend industry events and, as appropriate, provide media commentary in order to build influence for 451 Research. The Team:
As a Customer Experience & Commerce Analyst, you will join a team of accomplished industry analysts that are experts on the evolution of the customer journey. As a member of the team you will assist and, in some cases, lead a variety of our commerce and payments research efforts, including briefing with technology vendors, writing reports, analyzing survey data and presenting to clients. Your primary responsibility will be to cover technology vendors in either B2B CRM, B2B Sales and Marketing or Customer Service technology Landscape. Qualifications:
A successful candidate should have a minimum of 5 years' applicable experience in a journalism, research or analysis role. Important qualifications include:
- Strong writing skills with experience producing research reports or in-depth articles
- Comfort with basic data analysis. Ability to communicate quantitative findings and recommendations in written and conversational business formats
- Strong verbal communication skills and presentation experience
- Background or expertise in Customer Experience Management Technology required
- Bachelor's or Master's degree
At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com
and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), RESECH202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID:
257264 Posted On:
Charlottesville, Virginia, United States