Mortgage Post Closing Team Leader
- Pittsburgh, PA, USA Pittsburgh PA US
- Permanent, Full time
- BNY Mellon Investment Management
- 18 Aug 18 2018-08-18
Mortgage Post Closing Team Leader
The Team Leader will be an individual with strong technical and industry knowledge who will be expected to maintain a large pipeline of accounts/loans. S/he will be a go to person or resource within the department for loan specific issues and problem resolution. S/he will work closely with senior management in the coordination of daily operational activities and workflow within the mortgage operations department. In addition to maintaining individual accounts, responsibilities will also include coordination and oversight of loan modification work flow, records management, mortgage vault activities and related vendor management responsibilities associated with all post-closing functions. This position supports the timely response to and resolution of loan level client inquiries and problems. S/he will participate in various functions, including but not limited to: staff training, input to senior management for employee development and employee performance evaluations; procedure development and review; and risk identification/mitigation. S/he will assist Senior Management in implementing effective workflows and controls, identifying process efficiencies, implementing new mortgage regulations and establishing and maintaining relationships within the business unit and across multiple business units to satisfy client requests and research and resolve potential issues. The Team Leader will interact with internal and external clients both verbally and through written communication. S/he must demonstrate sensitivity to the clients concerns and project a professional image when dealing with the client. In addition, s/he must possess the ability to successfully interact with professionals at all levels (both internally and externally) in order to provide responses to inquiries received and to ensure that the business unit accurately interprets and complies with instructions provided.
BA/BS or equivalent experience preferred. Minimum of 5 years related mortgage experience, including experience in all facets of post-closing and mortgage file required. Minimum of 3 years management experience. Excellent verbal and written communication skills as well as strong interpersonal skills are necessary. Ability to work effectively in a fast paced environment. Strong organizational skills. Proven history of overseeing all aspects of individual mortgage post closings on a national basis.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
As one of the nation's leading wealth managers, BNY Mellon Wealth Management is dedicated to helping individuals, families, planned giving programs, endowments, foundations and other institutions with all of their wealth and investment planning needs. By providing integrated products, services and solutions, we help them capitalize on opportunity while managing risk. Backed by more than two centuries of experience, we understand our clients' needs and deliver customized strategies to help them reach their goals.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-Pennsylvania-Pittsburgh
Internal Jobcode: 33111
Job: Wealth Management
Organization: WM Private Banking-HR14968
Requisition Number: 1809403