Job Description



Job Purpose:



This role is primarily responsible for handling and controlling Agency back-office support activities, to ensure smooth work flow and delivery of high quality and timely service to internal customers in the role of a processor / authorizer

• Responsible for assuring accurate recordkeeping and execution of all Agency back-office support activities including: monitoring borrowing status, preparing new borrowings, rollovers, rate sets, conversions, repayments and prepayments. This role will entail processing activities for events where we act as the primary contact/coordinator for clients, lenders and business partners for facilities we act as Agents/Arrangers


• Reporting, reconciliation and other related tasks


• Liaise and coordinate with Agency middle office and internal stakeholders for timely processing of all loan related activities

Key Accountabilities:

• Policies, Systems, Processes & Procedures

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.



Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.

• Continuous Improvement

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.



Job Context:

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error


• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.


• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC


• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).


• NIL critical findings in regulatory /external/internal audits.


• No. of PI (Process Improvement) proposals found fruitful by management. No. of successful PIs implemented


• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit


• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring


• Ensure excellent housekeeping standards at all times


• Support multi desks and multi functions within the department


• Ensure process enhancements/amendments are duly covered by a process note signed off by stakeholders


• Knowledge and experience in payment systems like SWIFT and UAEFTS and SWIFT payment messages MT/MX formats


• Process / authorize ongoing interest and fee payments from a Borrower and/or Lender perspective including Agency and Amendment fees as well as all quarter end activity as a processor / authorizer


• Process / authorize payments, advances, payoffs, rate changes, and other maintenance related to loan related events within the agency portfolio as a processor / authorizer


• Utilizes specialized knowledge of these areas as well as applicable internal policies, procedures, systems and laws and regulations to handle escalated situations effectively.


• GL substantiation, reconciliation and verification on monthly basis in line with Group policies.


• Assists with other Loan Servicing functions as requested, including department projects and system


• Execution of testing / follow up / implementation of system related issues, queries, errors and developments upgrades, enhancements and conversions.

Qualification & Experience:



Minimum Qualification

• Bachelor's degree or related discipline.

Minimum Experience



Relevant experience in the banking sector with 6-8 years in similar positions of progressively increasing approving responsibilities in the Agency facility function.




About Us




About Us:



First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.




Life at FAB:



Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization




Career Development:



FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.




Our Values:



At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.



Join our team and be part of a journey to shape the future of banking.