About Blackhawk Network:



At
Blackhawk Network (BHN) , we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.



Learn more at BHN.com




Overview:



This is a fixed term position until the 24th December 2026.



The Cashstar platform is used to manage 1st party client gift card programmes. It is a fully managed service that we provide to our clients and the Finance team handle all aspects of the service. We act on behalf of the clients and therefore behave as if we are the client as far as the end customers are concerned. On one hand the team are supporting the customers buying the products from us, on the other they are supporting the client which are the likes of Tesco, Morrisons, Iceland, Marks and Spencers etc. This role is to support the team during the Christmas Peak period where the volume of work is increased considerably, duties are limited to those that can be taught quickly.




Responsibilities:

• To manage customer orders via Cashstar, manually releasing the orders when funds are received or where floats/credit limits permit.


• Set up new customers in Cashstar and our ERP system following KYB rules.


• Raise invoices to clients for commissions.


• Create remittances for clients.


• Support with system and bank reconciliations, running reports and downloading data.


• Support with client promotions, devaluing giftcards at point of expiry.


• Perform manual fraud checks on customers, working closely with the Fraud Manager where required to identify possible fraudulent orders.


• Understand and work to an agreed set of SLAs.


• Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative) always

Qualifications:

• Knowledge of double entry bookkeeping is required


• Good knowledge of excel - intermediate level.


• Strong attention to detail and motivated to ensure accuracy of own work.


• Must have strong communication skills, both written and oral, with the ability to change customer behaviour.


• Must be able to work as part of a team, flexing duties and supporting each other to meet client SLAs


• Experience of working in a commercial environment, working to tight deadlines in a busy team would be beneficial.


• Must be able to work on behalf of our clients.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work.



Employment is contingent upon the successful completion of a background check.




Benefits:

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.


• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.


• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.


• Flexibility & Engagement: Office group activities and support for physical and mental health.


• Recognition: Participate in Flyers, our leading recognition program with financial rewards.


• Hybrid: Typically 2 days per week in the office. We're open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates


• Stage 2: Screening Call


• Stage 3: Interview(s) with Hiring Manager(s)


• Stage 4: Feedback/Hired

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!



Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.