Job description

Connect to your Industry

At Deloittewe help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Director in our ServiceNow Financial Services Industry team, you will lead complex, enterprise-scale transformation programmes from strategy through implementation, adoption and value realisation. You will translate client ambitions into executable roadmaps, strengthen operations, resilience and controls, and provide bold, evidence-based advice to senior executives on how to make enterprise transformation successful. Accountable for client, programme and commercial performance, you will manage delivery risk, optimise profitability through the right use of delivery levers, and work across Deloitte, ServiceNow and wider alliance teams to grow a sustainable portfolio of Financial Services opportunities.

Connect to your skills and professional experience

Key Responsibilities

• Shape transformation strategies, business cases, roadmaps, operating models and platform governance for Financial Services clients.
• Lead governance, scope, financials, resources, quality, risk, benefits and QRM compliance across complex engagements.
• Act as a trusted adviser to C-suite and senior business, technology, risk and control stakeholders, translating complex platform and transformation topics into clear executive choices, bringing persuasive, practical and evidence-based recommendations and decisive action.
• Direct multidisciplinary, multi-location teams and resolve complex delivery dependencies across Deloitte, client, ServiceNow and third-party teams.
• Ensure solutions meet Financial Services regulatory, operational resilience, security, architecture and control expectations.
• Originate, shape and lead a portfolio of ServiceNow opportunities, working with account teams, Deloitte service lines and alliance teams to build sustainable pipeline and convert market demand.
• Develop market propositions, thought leadership and go-to-market activity that strengthen Deloitte's ServiceNow profile in Financial Services.
• Shape AI-enabled ServiceNow propositions and delivery approaches that improve client outcomes, accelerate transformation and enhance delivery quality, efficiency and profitability.
• Scan Financial Services and ServiceNow market trends to identify emerging client needs, shape differentiated propositions and position Deloitte ahead of market demand.
• Drive collaboration across Deloitte service lines, account teams and alliance teams to bring the full breadth of Deloitte capabilities to Financial Services clients.
• Peer effectively with Partners and Directors across Deloitte to shape priorities, make informed investment choices and align the Firm behind the highest-value Financial Services opportunities.
• Set the tone for inclusive, build high-performing teams by role-modelling Deloitte values, building through coaching, talent identification, capability, identifying and developing talent, contributing to development, recruitment, and creating a culture where wellbeing, respect and collaboration are prioritised contribution and inclusive leadership.

Essentials:

• Extensive leadership of large, complex ServiceNow transformations in banking, insurance, capital markets or another regulated Financial Services environment.

• Accountability for programme outcomes, including scope, financials, resources, quality, risk, QRM compliance, adoption and benefits realisation.

• Strong ServiceNow platform knowledge across relevant capabilities, with the ability to shape platform strategy, roadmap, architecture, governance and integration decisions.

• Strong understanding of Financial Services operating models, regulation, conduct, operational resilience, risk, controls and technology-enabled transformation.

• Proven ability to build trusted C-suite relationships, communicate with authority and credibility, provide bold advice, and lead complex executive decisions that make enterprise transformation executable.

• Track record of originating, shaping or materially growing pipeline, and converting opportunities through persuasive senior stakeholder engagement.

• Strong commercial acumen across opportunity shaping, contracting, margin, delivery economics and use of levers such as GenAI, global delivery, team leverage and accelerators.

• Experience leading large, distributed teams using Agile, hybrid or scaled delivery methods in multi-supplier and global delivery environments.

• Exceptional CxO-level communication, negotiation and inclusive people-leadership skills, with the ability to simplify complexity, influence senior decisions evidence of building capability, identifying talent and develop developing future leaders.

Desirables:

• Established senior network and market profile in UK Financial Services, including relationships with executive decision makers.

• ServiceNow and programme management certifications.

• Experience of Financial Services transformation across banking, insurance, wealth, asset management or capital markets.

• Experience working with the ServiceNow alliance ecosystem or equivalent SaaS alliance partnerships, including account teams, product teams, partner networks and platform roadmap activity.

• Track record developing propositions, thought leadership, external market insight and go-to-market activity.

• Experience representing previous organisations externally through client forums, industry events or market-facing thought leadership.

• Experience scaling delivery capabilities across global, multi-supplier and nearshore/offshore delivery environments.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

" What I love most about my role is the measurable impact we create. We're not just configuring a platform; we are architects of transformation, using ServiceNow to solve real-world challenges for our clients. The best part is doing it alongside a team of brilliant, supportive, and driven individuals who are all committed to making a difference and helping each other grow".
- Teena Tanna, Technology & Transformation

Our hybrid working policy

Our team are based across the UK either in London or any of our regional offices (Bristol, Edinburgh, Glasgow, Manchester, London, Belfast) with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and priorities your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers