Job Description



To handle a mixed portfolio of property, high net worth , major loss and complex and other technical claims; split between domestic and commercial, and typically complex claims with a value of between £50k to £100k+.



The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant Regional Director or Adjuster Manager.




Responsibilities

• Work both externally and internally assessing a mixed portfolio of HNW, domestic and commercial losses between £50k and £100k + under supervision from senior colleague assigned to mentor, peer review and support development.


• Preparing full length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.


• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.


• Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists and other experts as appropriate.


• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.


• Calculating and agreeing settlement of claims, and preparing final reports


• Maintain and update own files and electronic records keeping fully up to date on any technical or legal changes which may have a bearing on a case


• Identifying and developing business opportunities for self and team.

Qualifications

• Ability to work on own initiative and as part of a team and demonstrate attention to detail


• Excellent customer service and communication skills


• A positive attitude and a proactive approach to solving problems


• Able to co-ordinate a variety of actions concurrently


• Flexible approach - the job holder will be required to travel throughout the UK

Essential

• Extensive experience of property or similar claims


• Experience of excellent relationship management with clients


• ACILA qualified or significant progress towards.

Desirable

• Dip CII or ACII qualification


• Customer focused - providing quality service to both internal and external customers


• Team focused - collaborative mindset and working with colleagues throughout the organisation


• Reactive - responding to daily workloads as dictated by customer requirements


• Proactive - making sure KPI's and SLA's are met as well as fee targets


• Experience of MS Office including Outlook, Word, Excel and claims management systems