Job Description



Redefine delivery in loss adjusting platforms by using AI as the default way of working across analysis, design, and implementation.

Focus: speed, technical depth, and hands-on execution across claims, billing, and payment flows.

Hands-on role combining:

• AI-driven analysis & specification

• Deep technical system analysis (incl. legacy VB6/VB98)




Responsibilities




AI-First Analysis & Build

• Use AI (e.g. Claude Sonnet) to generate:


• User stories


• Acceptance criteria


• Functional specs


• UI mockups


• Most work is executed through AI (manual approaches are exception)


• Accelerate analysis, specification generation, and delivery workflows using AI-assisted processes

Technical System Analysis

• Analyse complex claims & loss adjusting systems


• Backend analysis including SQL, stored procedures, data mapping and impact assessments


• Support production issue analysis, operational stability, and root cause investigations


• Produce implementation-ready technical documentation for both technical and non-technical stakeholders

Loss Adjusting Flows

• Work across:


• FNOL


• Triage & assignment


• Field adjusting


• Billing & invoicing


• Trust & payment handling


• Settlement

AI-Generated UI + Code

• Generate UI mockups using AI


• Translate mockups into working Angular code using AI


• Independently validate and refine production-ready Angular output


• Support scalable reusable component-based front-end architecture

Delivery Execution

• Work directly with engineers


• Ensure outputs are immediately buildable


• Work closely with Product Owners, business stakeholders, and developers across the delivery lifecycle


• Support sprint planning, backlog refinement, and Agile delivery workflows

Qualifications




Essential:

• Experience in loss adjusting / complex claims environments (real process exposure)


• Proven ability to generate and refine Angular code using AI


• Strong technical analysis capability (backend + database level)


• Experience with legacy system (VB6/VB96)


• Proven hands-on use of AI to generate:
  
  
  
  
  • Requirements
  
  
  • Specifications
  
  
  • UI mock-ups
  
  

Desirable:

• AI is used as a primary working method


• Strong technical + domain depth (not a traditional BA)


• Moves from problem → AI-generated output → implementation


• Focus on speed, clarity, and execution


• Experience collaborating with globally distributed teams across UK, Canada, Australia, and Europe

Technical Skills

• AI-assisted analysis & specification (Claude Sonnet / similar)


• Loss adjusting & claims platforms


• Legacy VB6/VB98 systems


• SQL & backend analysis


• Angular (AI-generated reusable component architecture)


• UI/UX (AI-generated workflows & mock-ups)


• Azure DevOps


• SQL Server Management Studio


• SQL Profiler


• Visual Studio Code


• Git & Git Actions


• Data mapping & impact assessment


• Stored procedure analysis

About Us



Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.



With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this
One Crawford.



In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.




Our Commitment to Inclusion



At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:




Consciousness




Capability




Culture




We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process .



If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.



So, what are you waiting for? Apply today, we're looking forward to your application.