Job Description




Lead Claims Operations and Drive Growth Across Central Pennsylvania!


Location: Harrisburg, PA


Work Setup: Hybrid - Work From Home + Driving Role




What We're Looking For

5+ years of
supervisory or leadership experience

5+ years of
insurance-related experience

Strong
business development, team management, and operational leadership skills

Ability to
build client relationships and drive
revenue growth




Responsibilities

• Provides direction and supervision to adjusters and other district support staff.


• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.


• Assigns work ensuring balanced workload for employees in Service Center.


• Sets district objectives, monitors and appraises employee performance.


• Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.


• Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.


• Monitors open case inventory and ensures proper and timely closing and billing of files.


• Completes file re-inspections and audits as requested.


• Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.


• Assigns work ensuring balanced workload for employees in district.


• Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.


• Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.


• Monitors and improves efficiency of district operations.


• Establish market presence and identify revenue opportunities.


• Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans.


• Makes sales calls on potential and existing clients.


• Directs sales solicitation activities of others as required.


• Upholds and projects the corporate image by participating in industry organizations and functions.


• Evaluates and recommends continuing professional education of district personnel.


• Maintains personnel records and approves salary adjustments.


• Upholds the Crawford Code of Business Conduct at all times.


• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or an equivalent combination of education and experience.


• 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.


• Operations, process and technical knowledge.


• Management skills.


• Strong verbal and written communication skills.


• Good analytical ability and mathematical skills.


• Business development and sales skills.


• Ability to effectively manage, supervise, and develop employees.


• Ability to effectively manage a budget and the profit and loss of an operation.


• Thorough knowledge of services being delivered by branch office.


• Personal computer skills.


• Strong organizational and interpersonal capabilities.


• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.


• Must possess a valid driver's license.


• Must complete continuing education requirements as outlined by Crawford Educational Services.


• Additional courses may be required by jurisdiction for maintenance of license.

#LI-JC3 #LI-Hybrid




About Us



Why Crawford?



Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.



When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.


• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans

- Prescription Drugs

- HSA, HRA, and FSA Accounts

- Paid Holidays, Vacation and Sick Leave

- 401(k) Retirement Plan

- Tuition Assistance

- Paid Parental Leave

- Supplemental Health Benefits




Other Benefits currently available at no cost include: - Enhanced Mental Health Support

- Virtual Physical Therapy

- Caregiving Services

- Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.


• Sustainability programs that give back to the communities in which we live and work.


• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.