Job Description



Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution. Lead agile transformation, shaping solution delivery strategy, and fostering a high-performance team culture. Accessibility Program/Process Lead will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives.



As Vice President Accessibility Program/Process Lead in Digital Accessibility Team, you will support the high-performing Product and Technology teams in envisioning and execution of Accessibility related projects and initiatives. This prominent position combines General Accessibility knowledge, understanding related policies and procedures, strategic thinking, Controls/compliance discipline, and superior program management skills. You will ensure that your Product and Technology teams have the resources and guidance they need and hold them accountable to deliver timely and relevant solutions.




Job Responsibilities:

• ADA Program office interface/liaison: Gather and provide monthly update as required by ADA-Firmwide Governance as well as CCB wide ADA program office


• Program Management: Develop a project execution plan, troubleshooting/escalating issues, and ensuring timely project completion


• Process Management & Improvement: Partner with process owners, team leaders, stakeholders and managers to ensure alignment of deliverables. Support process improvement and potential efficiencies.


• Analytics and Reporting: Perform/support root cause analysis on issues, recommend solutions, and ensure changes are implemented. Leverage data visualization and transformation tools to build impactful dashboards and reporting for leadership and stakeholders.


• Client Focused: Support the identification and oversee solutions that address ADA gaps and/or deliverables

Required qualifications, capabilities, and skills

• Strong understanding of ADA policies, Section 508 & the 21st Century Communications Act regulations as well as the W3C Web Content Accessibility Guidelines (WCAG) version 2.1, Level A & AA Success Criteria and PDF/UA standard to ensure conformance with this requirement


• A strong understanding of controls, risk management, and operations


• Experience with developing analytical solutions, data visualizations, reports, and interactive experiences in a fast-paced financial services environment, including experience with Executive level reporting


• High degree of initiative and autonomy but able to function successfully as part of a team


• Honed consulting, influence, and negotiation skills to achieve desired outcomes


• Solutions-oriented with strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)


• Strong interpersonal and communication skills; ability to support meetings and encourage dialogues with multiple stakeholders, including external and internal clients


• Ability to balance and prioritize multiple projects, deliverables, and deadlines


• Strong partnership record and ability to build effective relationships with partners in Product, Technology, controls, Compliance


• Independent, comfortable dealing with uncertainty, and self-motivated with an ability to adapt and be flexible in a team environment


• Excellent attention to detail. Innate desire to learn and develop. Working knowledge of Digital domain, as well as Banking. Self-starter with ability to manage own workload and deliverables

About Us



Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.



We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.



Equal Opportunity Employer/Disability/Veterans




About the Team



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.