Description and Requirements

Job Description - Business Analyst

Position Title: Specialist

Function, Responsibility Level: SME

Reports to (Responsibility Level): Manager

Supervises:

IC role

Location:

Noida

Global Grade: 10

Cost Center (85 series):

Complexity: Critical

PID/s Load Mapping:

Position Summary

We are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The role involves gathering, analyzing, and documenting requirements, improving business processes, production support and supporting project delivery to ensure successful outcomes aligned with organizational objectives.

Job Responsibilities

Responsibilities:

? Collaborate with stakeholders to understand business needs, objectives, and challenges

? Gather, analyze, and document business and functional requirements

? Translate business requirements into clear technical specifications

? Conduct gap analysis and identify process improvement opportunities

? Facilitate workshops, meetings, and stakeholder discussions

? Create and maintain documentation such as BRDs, FRDs, use cases, and process flows

? Work closely with development, QA, and product teams throughout the project lifecycle

? Support testing activities including UAT (User Acceptance Testing)

? Monitor project progress and ensure alignment with business goals

? Provide data-driven insights and recommendations to improve decision-making

Knowledge, Skills and Abilities

Education

Graduate with 5+ years relevant experience

Experience

Minimum 6 + years of experience as Business Analyst

Knowledge and skills (general and technical)

Technical (Must have):

• Strong analytical and problem-solving skills.
• Testing (functional, Integration, System, UAT, Regression),
• Defect Management - Azure
• Proficiency in MS Office
• Tableau (Preferred)
• Understanding of SQL, data analysis, or reporting tools (preferred)

Technical (Good to have):

• Understanding of Agile Methodology

Key Skills:

Soft Skills (Minimum)

• Should have experience in Stakeholder Management and Team Handling

• Should be very good in written and verbal communication

• Should be very good in Client Interaction

• Good Analytical and Logical Reasoning skills

Soft Skills ( Desired)

• Proactive in taking initiatives

Other Requirements (licenses, certifications, specialized training - if required)

• LOMA (Preferred)

Working Relationships

Internal Contacts

(and purpose of relationship):

• With Internal Leads and Manager

External Contacts

(and purpose of relationship) - If Applicable

• With Stateside SMEs, PMs/POs

Enclosures:

MetLife Values :

Our purpose and values

Our purpose is why we are in business and reflects what we stand for and believe in. Our purpose is to help people pursue more from life . Our values are how we achieve that purpose, through an expression of who we are, what we stand for as a company and how we conduct our business :

Put Customers First
Caring for and respecting customers is core to everything we do. It defines our work and shapes the culture for our people, radiating out to our shareholders and communities.

Be The Best
We are relentless in our search for new and better ways of doing things. As a leader in our industry, we constantly raise the bar, take calculated risks and learn quickly from our mistakes.

Make Things Easier
Products in our industry aren't always easy to understand. That's why we are always looking for simpler ways to connect customers to the best solutions. By doing this, we aim to exceed their expectations and build trust.

Succeed Together
United by our purpose, we live by a collective commitment to honesty, integrity and diversity. We are open and inclusive, proudly taking and applying the best ideas from every part of our company.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!