Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 200,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As an Account Manager II at Sinch, you will be responsible for managing and growing a portfolio of client relationships while driving revenue through new business acquisition, proactive outbound prospecting, and pipeline development. Acting as a trusted advisor, you will build relationships with key decision-makers, identify business opportunities, and deliver consultative solutions that demonstrate the value of Sinch's voice and messaging products and services.

Your role will involve developing and managing opportunities throughout the full sales cycle-from prospecting and qualification through solution presentations and closing-while executing strategic account plans to expand existing business and acquire new customers. You'll collaborate cross-functionally with product, marketing, customer success, legal, and technical teams to deliver a seamless customer experience, resolve client needs, and ensure successful business outcomes.

This position is ideal for a relationship-driven sales professional with strong communication, consultative selling, and problem-solving skills who is passionate about helping customers succeed while contributing directly to Sinch's continued growth.

Key Responsibilities:

• Drive Revenue Growth: Develop and manage a sales pipeline to achieve quarterly and annual revenue targets for Sinch's voice and messaging services.

• Prospecting and Qualification: Identify and qualify new business opportunities, converting leads from industry events, partner relationships, and marketing campaigns into a strong pipeline.

• Relationship Management: Build and cultivate relationships with key decision-makers and influencers within new and existing client accounts.

• Solution Selling: Use a consultative approach to understand customer challenges and effectively articulate how Sinch's product suite can add value to their business.

• Sales Cycle Management: Manage the entire sales process for assigned opportunities, from initial contact and qualification to delivering presentations and closing deals.

• Product Knowledge: Develop a strong working knowledge of Sinch's full portfolio of services with a focus on voice (e.g., voice termination, 8XX, origination, TFN, E911) and messaging (e.g., A2P, 10DLC, SMS/MMS) services to effectively communicate our value proposition.

• Cross-Functional Collaboration: Work closely with internal teams, including product, marketing, customer success, and legal, to ensure client success and support team goals.

REQUIREMENTS

• Experience: 3 years of sales experience, with a background as a Sales Development Representative (SDR) for 2 years before transitioning into an Account Manager or a similar closing role.

• Industry Expertise: Familiarity with the telecommunications landscape, with exposure to wholesale voice services (e.g., VoIP, SIP Trunking) and messaging services (e.g., A2P, SMS/MMS) being a strong plus.

• Proven Success: A consistent track record of meeting or exceeding sales targets in a quota-carrying role.

• Sales Methodology: Familiarity with a structured sales methodology (e.g., MEDDPICC, Challenger Sale) to guide the sales process.

• Professional Presence: Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with key decision-makers.

• Mindset: A motivated and organized individual with the ability to manage priorities, forecast accurately, and build lasting client relationships.

• Education: Bachelor's degree or equivalent experience is preferred.
  
  This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The estimated total annual on-target earnings (OTE) for this role are $120,000 - $150,000. The annual starting base salary for this position is $66,000 - $82,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company's commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.

This role will be accepting applications until July 13, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.