Job Description

About CITCO

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With around $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

About the Team & Business Line

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As Executive Vice President in Client Services, you will provide senior leadership for a portfolio of private equity clients. You will own the client relationship at C-suite level, shape service strategy, oversee commercial performance and risk, and bring teams together to deliver a consistent, high-quality client experience. This is a role for an experienced leader who combines technical credibility, commercial judgement and a strong commitment to client partnership.

Responsibilities

What You'll Be Doing

Client Relationship & Service Excellence

Act as the primary senior point of contact for clients, building trusted relationships with C-suite stakeholders and key decision-makers
Establish and maintain a clear client communication framework, including regular health checks, service reviews and agreed escalation channels
Meet clients periodically to evaluate service quality, understand priorities and ensure the relationship view recorded in the CRM remains aligned with the client experience
Monitor client service level agreements, supported by meaningful management information and KPI reporting for internal and external stakeholders
Lead the resolution of complex client issues and provide clear, regular updates to senior management
Advise clients on industry matters and communicate relevant changes or enhancements to Citco products and services

Commercial Leadership & Growth

Own client profitability, performing periodic analysis of revenue and cost, identifying trends and communicating findings to senior management
Drive revenue enhancement by identifying cross-selling opportunities across Citco products and services
Support sales initiatives and contribute to new revenue generation, including pitches and relationship development activity
Oversee accounts receivable for the client portfolio and support the timely collection of fees
Bring a commercial perspective to business planning, budgeting and margin analysis

Operational, Change & Risk Oversight

Partner with Operations, Financial Statements, Tax and Investor Relations teams to coordinate delivery across the client lifecycle
Work with the integration team to establish and oversee plans for new client onboarding, setup and transition
Lead client-facing initiatives and change programmes, ensuring new services, processes or enhancements are implemented effectively
Maintain a clear view of client health and risk through the CRM and relevant reporting processes
Lead client risk management activity, including Client Risk Assessments where appropriate
Provide senior oversight of service trends, risks, priorities and key developments across the portfolio

People & Leadership

Provide visible leadership across client service and partner teams, setting clear expectations for quality, accountability and collaboration
Lead, develop and support professionals involved in client delivery, creating an environment in which teams can perform effectively
Influence across functions and senior stakeholder groups to resolve issues, deliver change and support sustainable growth

Qualifications

What We're Looking For

You are a commercially minded and collaborative senior leader who builds credibility with clients and colleagues. You are comfortable operating at C-suite level, making considered decisions and remaining close to the detail when a client or team needs support. You bring:

15+ years of private assets experience gained within a fund administrator, private equity fund or closely related environment
Strong leadership capability, including experience supervising, developing and influencing other professionals
A record of managing complex senior client relationships with professionalism, clarity and sound judgement
Commercial experience across negotiation, business planning, budgeting, profitability and margin analysis
Well-developed project management skills, attention to detail and the ability to manage multiple priorities
Excellent communication skills, with the ability to adapt your approach for clients, colleagues and senior leadership

Experience & Qualifications

Degree-level education (bachelor's or master's) in Accounting or a related field
Significant senior-level experience in private assets fund administration or a closely related discipline
Demonstrated experience leading client service, commercial, operational and risk priorities in a complex environment

Ways of Working

In this role, you will operate with a high degree of autonomy while remaining closely connected to clients, delivery teams and senior leadership. You will collaborate across Fund Accounting, Operations, Financial Statements, Tax, Investor Relations, Integration and Sales. Your decisions will be informed, commercially aware and client-centred, and you will be expected to provide visible leadership through complex issues, change and growth.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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